Buyer deciding to ask where item is, after 1 month!

Mumolulu

soolin wrote: »

Since when has proof of postage meant item has been safely received.

You said yourself that you have not received things as a buyer..so you are contradicting yourself.

Last year I bought something large from Boots online, it was sent and it never arrived..that was £100+ item, they gave me despatch details and of course they ended up refunding me, but are you saying i should have just said 'Oh well, i'll just write it off then?'.

Sellers are protected anyway , we can claim from RM or from our courier for loss so we should never be out of pocket.

Proof of postage should mean that u kept your side of the contract as a seller and the day it goes out of your hands and you have proof of that, you fairly should be no longer to blame. I'm sure most sellers would agree with that statement?
I know I can claim from RM but it comes back in stamps and seen as I didn't 'pay' to post it with stamps, I see it as slightly unfair as a book of stamps would easily last me a year.
And with regards to your boots order, I am a private seller, I don't turnover millions of pounds a year, and if I had sold an item of value more than 100 quid, I am not stupid enough to send it with no trackin/proof of delivery etc, so that would never happen to a buyer of mine.

soolin

WelshPaul wrote: »

I am awaiting delivery of two items that i purchased nearly a month ago, i emailed them yesterday to ask if they have sent the items and if so what service.

My items are from Honk Kong mind, and only cost me £2.35 each so i'm not to worried but i really do need them as i need to fix my laptop.

Not everyone lies, and you as a seller should protect yourself when i sell on ebay i only send via royal mail special delivery now, i will not post outside of the uk if the item is not worth sending special delivery or i am willing to take a risk only then will i send via any postal service.

There are very few scammers out there and frankly if i had to pay huge amounts of money for special delivery because I didn't trust anyone then I wouldn't bother selling at all.

I send on average 120 items a month, more than half go overseas. Nothing is sent overseas worth over £41 as I cannot get guaranteed tracking, and all items in the UK are sent standard 2nd class unless over £41 when they go special delivery.

No claims for loss at all for the full year 2009, 6 in total for 2010 and two of those were this Christmas and one i refunded early on day 4 as I was going away and couldn't expect the buyer to wait until I got back.

If we don't trust online selling then it is probably best not to bother and stay with bricks and mortar or small ads, no one should sell outside their comfort zone.

soolin

Mumolulu wrote: »

Proof of postage should mean that u kept your side of the contract as a seller and the day it goes out of your hands and you have proof of that, you fairly should be no longer to blame. I'm sure most sellers would agree with that statement?
I know I can claim from RM but it comes back in stamps and seen as I didn't 'pay' to post it with stamps, I see it as slightly unfair as a book of stamps would easily last me a year.
And with regards to your boots order, I am a private seller, I don't turnover millions of pounds a year, and if I had sold an item of value more than 100 quid, I am not stupid enough to send it with no trackin/proof of delivery etc, so that would never happen to a buyer of mine.

I only ever get a book of stamps when my claim is refused, I made 4 claims last year (so far) and received a cheque for the full amount on 3 of them and stamps for the 4th as it was an Amazon item and RM don't like them as we get a combined payment. It was only a 1p novel so in effect I lost £2.30 (the amount of the refund less fees) and received a book of stamps worth £2.46, so I wasn't unhappy.

However using your argument you are seriously suggesting that buyers need to consdier how big a seller they buy from? So if they buy from a big seller they can be assured of a refund as that would be 'fair' yet if they risked buying from a small seller they could be told hard luck you lose...can't you see that this is a nonsense scenario, why would anyone ever buy from you again? How many people reading this would consider this fair, even if they are sellers (and I am a seller) , would you buy from someone if you knew you were taking all the postage risks?

Jakg

Mumolulu wrote: »

Proof of postage should mean that u kept your side of the contract as a seller and the day it goes out of your hands and you have proof of that, you fairly should be no longer to blame. I'm sure most sellers would agree with that statement?

Keeping your end of the deal = delivering the item, NOT posting the item!

If I buy from you, and it gets lost in the post... is that my fault? No! So why are you expecting me to eat the cost?

I have paid you for an item, and a delivery service - it's up to the seller to provide that.

If your worried about it not arriving, then you can insure it if you wish.

macfly

terra_ferma wrote: »

This was a patient buyer, no doubt. Some people have a busy life, they go on holiday etc, and may not chase straight away.
It sounds like you think they are lying. Why is that? Would you trust Royal Mail more than your buyers?

Why? Because RM have nothing to gain. I would trust Royal Mail more than a buyer. Doesn't mean I think this is a false claim, just a naive question.

*Kat*

Really?! I can't believe this huge long thread when it was in the paper that 300,000 + items sent in December are still sitting in depots and that's just in Edinburgh...lol. If it doesn't arrive you should claim with royal mail

mikey72

Mumolulu wrote: »

Proof of postage should mean that u kept your side of the contract as a seller and the day it goes out of your hands and you have proof of that, you fairly should be no longer to blame. I'm sure most sellers would agree with that statement?
I know I can claim from RM but it comes back in stamps and seen as I didn't 'pay' to post it with stamps, I see it as slightly unfair as a book of stamps would easily last me a year.
And with regards to your boots order, I am a private seller, I don't turnover millions of pounds a year, and if I had sold an item of value more than 100 quid, I am not stupid enough to send it with no trackin/proof of delivery etc, so that would never happen to a buyer of mine.

Sounds fair, so long as you obviously agree if I pay by postal order, and if it gets lost in the post, you will still send the item, so long as I have proof of postage. I'm not to blame if you don't get the money in that case, so you are obliged to stump up the goods, your loss?

cyberbob

Mumolulu wrote: »

I always firstly assume buyers are lying, cos its so easy to get a refund and get away with it!.

Some people really shouldn't be allowed on ebay

mikey72

Mumolulu wrote: »

I always firstly assume buyers are lying, .......... Most buyers I know aren't dishonest,

Best to treat them as thiefs though, just in case?

I was just thinking maybe ebay isn't the place for the op.

terra_ferma

mikey72 wrote: »

Best to treat them as thiefs though, just in case?

I was just thinking maybe ebay isn't the place for the op.

I agree. if a buyer claims the have lost a parcel and the seller automatically thinks the most likely scenario is them lying rather than RM not delivering, things can only go wrong.