Asked to pay P&P on collection item as price was too low...

annie-c

I am struggling to work out whether or not you are asking for advice?

If you really want to, you can complain to ebay about the seller. And, once you have paid for the item you can give whatever feedback you want.

Technically the seller shouldn't charge a collection fee that wasn't advertised up front, but technically you have no right to collect it in the first place as that wasn't offered in the listing.

If you don't pay (either for postage or collection) then you risk a NPB strike.

You need to speak to the buyer and sort it out directly really.

epm-84

Someone once won an item I listed. I had the item (a fragile one) packaged ready for posting. The winning bidder then sent me a message saying he'll come and collect it and pay the selling price when he comes. I said I didn't want to deal with collection as it's open to fraud and never had collection listed as an option. I also pointed out that the packaging cost would still have been appropriate anyway as the item had been packaged and was fragile. He said he would only pay the winning bid price not including any P&P rate and threatened to report me to eBay if I didn't comply. I reported him for refusing to pay and he got an unpaid strike.

patriciaellen

Even if you lived in the same street I wouldn't let you come round to my house to collect. I keep my "job" and my home separate, as do many people. I had one buyer last year who just assumed he could collect but I said no.

toffe

he's perfectly within his rights to expect you to pay the postage as it's what you bid on and agreed to pay, i get what your saying about not wanting to pay the postage if you collect but he didn't offer collection, he did offer a compromise to your collection request but you declined so he's decided to proceed with the sale as originally agreed.

the only person in the wrong if you leave a neg or neautral for that alone is you, and frankly, despite the fact i offer free postage on all my items i hope you never buy from me.

toffe

patriciaellen wrote: »

Even if you lived in the same street I wouldn't let you come round to my house to collect. I keep my "job" and my home separate, as do many people. I had one buyer last year who just assumed he could collect but I said no.

agreed, i don't allow collections either because the person who works for me despatching my goods mainly works from home and wouldn't want every tom !!!!!! and harry knocking at his door.

mikey72

Just remember to give no stars for the postage if it comes with a first class stamp on though.

PudseyDB

If he's local - you could ask if he's willing to deliver it himself - the money would pay for his petrol and time. I know of two sellers that have done this for me. Otherwise, I think you'll just have to pay up and have it delivered.

I've allowed ebay buyers to collect from me, but only when agreed in advance and when I know someone will be home with me. There are a few dodgy ppl on ebay unfortunately amongst all the lovely ones.

toffe

mikey72 wrote: »

Just remember to give no stars for the postage if it comes with a first class stamp on though.

hmmm, really? why's that exactly? when you bid on or buy an item you agree to pay the stated delivery charge not what ever it costs the seller to post and not a penny more.

one of my suppliers in the uk charges £10 flat rate dlivery on all orders, some of my smaller orders i know don't cost them £10 as i know they will be getting similar, if not much better, discounts from their currier as i do and probably pay £3-£4 max for delivery.

i agree to pay the charge because it's worth it to me given that i'll make a nice profit on the goods, similarly i suspect the op bought the item and aagreed to the postage price because over all it was worth it as the overall price was a good one.

so how exactly do you justify giving low stars becasuse the seller charged you the postage which you agreed to be charged??

it just sounds stupid to me.

Uncertain

toffe wrote: »

so how exactly do you justify giving low stars becasuse the seller charged you the postage which you agreed to be charged??

It is (or was list time I looked) against eBay rules to charge an inflated p&p price as this is a way of avoiding fees.

So, in my view, £4.99 for something that costs less than a pound to post in a jiffy bag is excessive. If the total costs (post and packing materials) are, say, £3 then £4.99 might be just about OK.

One of the stars is how reasonable was the p&p rate I think?

mikey72

toffe wrote: »

hmmm, really? why's that exactly? when you bid on or buy an item you agree to pay the stated delivery charge not what ever it costs the seller to post and not a penny more.

one of my suppliers in the uk charges £10 flat rate dlivery on all orders, some of my smaller orders i know don't cost them £10 as i know they will be getting similar, if not much better, discounts from their currier as i do and probably pay £3-£4 max for delivery.

i agree to pay the charge because it's worth it to me given that i'll make a nice profit on the goods, similarly i suspect the op bought the item and aagreed to the postage price because over all it was worth it as the overall price was a good one.

so how exactly do you justify giving low stars becasuse the seller charged you the postage which you agreed to be charged??

it just sounds stupid to me.

So you always leave 5 stars regardless?