Mistreated at job centre - filing a complaint.

julie47

i want to put a complaint in over a woman at hyde job centre ..how do i doo this

mynameistallulah

julie47 wrote: »

i want to put a complaint in over a woman at hyde job centre ..how do i doo this

You follow the JCP complaints procedure, you can find it online or there are leaflets at the JCP.

Murphymycat

Firstly commiserations to those of you who have had a rough time with the JCs. How you are treated does seem to vary between both JCs and individuals. I was signing on for 6 months before I went onto ESA following 2 operations, but I will be happy to share my experiences with you.

I have a degree, lots of further job related qualifications and 30 years of working. I typed up my job seeking diary and made sure I included all the relevant jobs from the DirectGov site with their reference numbers, so when they "found" a job for me on their site I could prove I had already seen it. I did everything they asked and more but in spite of this I still felt very intimidated. I cannot imagine how I would have felt if I were the age of some of the posters on this site. Take heart for you are not alone!

If you need to complain then first you must ask to speak to someone in charge at your local JC and if this doesn't work then ask them for the name of the person who deals with complaints at the office which actually makes the decisions. You can then write to them in person, and either send the letter recorded delivery or take into the local office and ask them to send it and get a receipt.

When you write your letter keep it simple, make a list of the issues and whatever you do don't whine, whinge or rant no matter how bad you feel. Don't forget to include your contact details and your NIS number. Get help with your letter if are not confident or feel you don't have the skills, if necessary go to somewhere like CAB who may be able to help, and make sure your spelling and grammar are fairly good. Apologies if it sounds like a lecture but I do have quite a lot of experience in this field, used to teach evening classes on lots of things including writing letters.

I had a few major issues with the JC when I first signed on, it was the decision makers not our local office. When I got to the steam coming out of ears stage I wrote a very formal complaint and got a phone call with an apology and £50 in compensation.

When I have fully recovered from my operations I hope to help out at local CAB so I can help more people.
:T:T:T

kirstyramone

SeduLOUs wrote: »

Whilst I do have some sympathy for you for the way you were treated, I do also agree with many of the comments saying that you could be doing more.

My boyfriend moved over from Cyprus to the UK on October 20th. He had little relevant work experience, very few relevant qualifications and he had just come from another country where he had been for 5 years. All in all not a good combo for finding a job in this climate.

However, from the day he landed he spent 8 hours a day (9-5) jobhunting. In the morning he would hunt through all of the jobsites and apply to anything he would have a chance of getting. In the afternoon he went out asking around for opportunities and talking to managers.

He started full time work on November 6th.

There is work out there, but you have to want it.

Im sick of seeing people like you talking to people like this just because your boyfriend moved here and got a job doesnt mean its as easy for everyone. Do you know what the job situation in this persons area?? what ages they are?? in fact anything about there circumstances?? so bragging about how your bf got one is not helpful

If your bf became a millionaire would you be chastising everyone for not becoming a millionaire
:mad:

DCFC79

kirstyramone wrote: »

Im sick of seeing people like you talking to people like this just because your boyfriend moved here and got a job doesnt mean its as easy for everyone. Do you know what the job situation in this persons area?? what ages they are?? in fact anything about there circumstances?? so bragging about how your bf got one is not helpful

If your bf became a millionaire would you be chastising everyone for not becoming a millionaire
:mad:

Whats wrong with the post by SeduLOUs ?

MinaMina

MrRedundant wrote: »

She's quite right.

Too many lazy idiots out there who think 6 actions a fortnight is acceptable or vague responses are.

You are unemployed and allegedly job seeking. You should spend several hours a day searching online websites such as JCP, S1 Jobs, Reed etc applying for jobs.

Looking at websites and applying directly

Reviewing your CV and cover letters

Getting the weekly papers and applying for jobs.

You should regularly be walking up and down the high street or visiting agencies

You should be looking at training opportunities.

Finding some charity work or work experience.

Never mind 6 a fortnight; 6 a day would be reasonable for someone genuinely looking for a job.

Websites like Supermarkers, Banks etc have hundreds of jobs on them.

I fully defend the right of the JC to give slacking layabouts who clearly arent trying an iota to get a job a hardtime.

Feel free to tell us why only 6 actions a fortnight is reasonable or why you cant record these properly.

As for mistreated! No you where not. The truth just hurts sometimes and why should I and everyone else support people who clearly are not giving half the effort they could.

I agree with you in every word. The more you help yourself in looking for a job,the more chance you have.Even if you get alot of knock backs, thats normal, dont take it personally, this is what i feel.

Im not saying everyone is lazy, if you really want to find a job then it will happen in time. you cant stay unemployed forever, someone has to take you on aboard.

Poppie68

Just thought i would point out, the post you have quoted is nearly 2 years old...the poster might even have different views now!

MinaMina

MrRedundant wrote: »

You are an adult. Maybe your refusal to act like one and crying to daddy explains a lot.

Tell your father to butt out and you will fight your own battles and find your own job.

This sort of thing is doing you no favours. Who is going to employ someone incapable of doing stuff themselves.

I think it was wrong in her father getting over heated and making a complaint, just because his daughter was upset. Complaining wont help her and will make her feel even more nervous, the next time she goes to sign on, its her who is signing on not her father. It's her responsibilities, if she cant apply for jobs ,then its simple just ask for help, trust me help is out there.

My advisor has helped me alot.when i had no internet, i told him i had limited access for looking for a job, and the job search diary was less than usual, he told me about free job clubs i could go too, even gave me a form for a half price oyster card to get me from A to B.

Even today at my 13 weeks interview, to see how your getting on, i said i was going to update my CV he was very nice and emailed me a CV template i can use.Even thou i can do all this stuff myself, its always best to show that your keen.

Never give up hope,because after hardship there is ease trust me!!

MinaMina

Poppie68 wrote: »

Just thought i would point out, the post you have quoted is nearly 2 years old...the poster might even have different views now!

I did'nt look at the date it was posted. Oh well it may help others if there in a simular situation. And I guess alot more people will be in the future .

Steve_k243

kirstyramone wrote: »

Im sick of seeing people like you talking to people like this just because your boyfriend moved here and got a job doesnt mean its as easy for everyone. Do you know what the job situation in this persons area?? what ages they are?? in fact anything about there circumstances?? so bragging about how your bf got one is not helpful

If your bf became a millionaire would you be chastising everyone for not becoming a millionaire
:mad:

Plus the fact that most jobs in London go to foreigners now, PC discrimination in action.