O2 Fair Usage Policy?

Glaswegian

Hi

I've been with O2 for about about a year on 10meg broadband for £10/month (I'm a mobile customer too). I was wandering if anyone has any experience of their fair usage policy. Their T&Cs says that there's no limit?

Cheers

G

kwikbreaks

There are defined limits for new customers but not for those on contracts prior to those limits being introduced.

http://www.o2.co.uk/broadband/policy/ Section 4

That said even the old contracts had an undefined FUP and I suspect that the secret numbers won't be that far off the disclosed ones. I imagine it was done that way to avoid giving the option to cancel without penalty when the limits were introduced.

spike7451

I'm on the base pack with O2 & since being out of work have been on the internet constantly,every day,watching online & downloading stuff & haven't had any bother.

Glaswegian

Cheers. I'm starting to download a few HD Films a month so hope I'm alright, if I run into any problems I suppose I could always upgrade to the All Rounder package (100gb/month limit) for a couple of extra quid (I'd really rather not though).

kwikbreaks

If you change packages you'll lose the "unlimited" with no defined limits which may just possibly mean that they won't chase you unless you really milk it. I'd simply sit tight and do nothing unless they complain.

StuieUK34

o2 legacy broadband (meaning you had it for a while), means your on real broadband, and do what you like, ignore FUP's etc etc.... (like my old o2 broadband)...

Anyone who signed up and is on there new worded packages (Basic, all rounder and Works) are basically f**ked!! Its not broadband at all.... I signed upto the All rounder back in Oct, guess i should have played seek the super super super super hidden small print which is not accessible from when you follow the sales procedure for ordering broadband.....
Small print says "no matter what package your on, o2 broadband is OK for browsing the web, but anything else its traffic shaped meaning everything is reduced to 14.4k modem speeds"
So Fair Usage on there new packages ? I would question how you would even get near there UNLIMITED but limited to 20gb or 100gb per month....

mk-donald

Absolutely : STAY on your EXISTING pre-Sep-10 "un-niggled" o2 Home Broadband package and DO NOT swap to one of their new "niggled" packages. Your existing contract gives you the benefit of unlimited usage subject ONLY to your usage affecting other others, with a notification/warning process IF that happens (and historically hardly anyone was ever warned, if anyone) - eg Do NOT be tempted to renew with some free months, or to take a bundle with their (hardely attractive) o2 Home Phone as that will, as the others have warned you, put you onto a FRESH NIGGLED contract.

I am/was a 100% advocate for the PRE-SEP-2010 o2 packages, but can't see ANYTHING to commend a firm that having marketed their lack of niggles, then introduces some really NASTY niggles that are NOT spelt out to potential customers to assess fairly.

MKD
o2 Standard (3yrs 3m & no complaints re MY sub)

sannan06

Hi,

Hope someone can help with my problem.

I took out o2 All rounder package in Nov 10 and briefly read their T&C, but like most people relied on the sales persons usual T&C Speech.

The first few weeks the connection was great, however it's now the worst connection I've ever had and this is mainly due to their Throttling.

The connection is used for online gaming via PS3 and my wife watches bbciplayer and youtube.

I'm now getting 1 bar connections on ps3 and iplayer/youtube is awful. And can't do both at same time.

I phoned yesterday and spent 2 hours on the phone to them trying to get the problem sorted with no luck all they said is that my tarffic is managed. Great....

I've just checked all my emails from O2 and didn't receive T&C, rather there was a link in 1 of the emails to their T&C.

Anyway i can cancel my contract without having to pay for the whole year.

kwikbreaks

sannan06 wrote: »

I'm now getting 1 bar connections on ps3 and iplayer/youtube is awful.

This sounds more like you are describing a problem with your wireless than your internet connection. That is outside the control of your ISP.

First step would be to test using ethernet.
Then try changing the wireless channel to a free one using http://www.metageek.net/products/inssider to find your best option.

If that hasn't sorted it read https://forums.moneysavingexpert.com/discussion/121274 then finally if still stumped start your own thread over in tech (where the wireless info is posted)

abr

another warning here DO NOT change your unlimited package
O2 although a good service is not good at keeping promises
i was on family and friends bb unlimited @£7.50/month
was asked if i wanted to add homephone to my bb that was in july
i told them i was on family and friends bb and they told me to add homephone @£12.50.month
then i would have unlimited bb and homephone with O2 for £20/month
the moment i changed O2 started charging me £15.00/month for bb and £12.50 for homephone
and they will not give you yhe unlimited bb back
they have been charging me a lot of money £29 and £39/month
although they admit they have charged me too much
and say they are trying to put this right,they have told me i will never get the unlimited bb back again
now must wait another 9/10 months to see if i can get a better deal

mikey72

Their "unlimited" home access package isn't.
I'm before the date, and am being disconnected for using over 40Gb two months running.
I would complaim, but I've got a much better deal from BT, so I'm off to them.