Virgin Experience Days Hot Air Balloon Flight for 2

davemorton

PLEASE dont forget to review your purchases on the Very website!!! ;-)
(You can still review them even if they are sold out.)

loveglitch

the same guy who was posting from very is probably sat here reading all this too, smug little so and so, come on and post the real reason and stop fobbing us off like idiots!!

cherry6

'Very..no ordinary department store'.

Thats right. No ordinary department store would have had such bad customer service.

jo28501

I agree that we never really thought we'd receive the items but I ever so I am appalled (sp?) at their customer service. Would it have been so hard to send out a blanket email & apology to all those affected to explain rather than just claim sold out?

I have sent an email asking them to a) explain how the item can be sold out when they continue to sell it on their website and b) to close my account as I will never deal with them again.

I realise they probably couldn't have sent us these items but it's the way they have dealt with it that has upset me.

lisyloo

Anyway, do we have anywhere to stand with this as it was 'processed for 1st class post'? or is it down the drain now

My own personal legal research leads me to believe there is no contract as it was never actaully dispatched (even though the computer system says it was).
My research is from other legal websites.
Mis-prices have been going on for decades and I'm relatively confident in saying that if there was a loophole then some clever MSE would have found it by now over the years or won a court case.
I don't believe any court case has been won where the Ts&Cs say the contract is formed on despatch, so sadly I think they are covered.

If you want to cost them money, then write them a complaint, they will have to spend time and money dealing with them, although after a while they may just send a standard letter.

tonynz

If this was a hacker's forum - there will be a DNS attack and their site would be down for at least a day!

They get about 1.9m visitors a week so that's about 271,428 per day and at a typical conversion rate of about 2% at an average transaction value of about £50, that's 5428 orders per day and around £271,428 transaction value per day.

A lot to lose.

tattybonce

Sold out :mad:

jammin_2

am on mobile at the minute. Can someone please screen shot the paris trip currently for sale on additionsdirect website at £400 odd please? Preferably press f11 before printing screen. Thanks.

tonynz

jammin wrote: »

am on mobile at the minute. Can someone please screen shot the paris trip currently for sale on additionsdirect website at £400 odd please? Preferably press f11 before printing screen. Thanks.

I don't have the Paris one but have the Spa, Supercar and Hot air balloon.

fijiflowers

sold out to me 2 no personal reply either :mad: