Virgin Experience Days Hot Air Balloon Flight for 2

danielle-adams

I knew it would happen but still very disappointed. Yet again Littlewoods/MarshallWard/Very etc etc find a new way to disappoint me.

Respect

Why are they lying? what rubbish customer service.

karlie88

Very.co.uk_company_representative wrote: »

Hi,

There are many people on here receiving different messages and emails & would be be impossible to answer each one individually especially without customers account details. These terms and conditions do apply and are available to view on all of our webites.

I can advise that even if you have paid for this order we don't need to honour the price you have paid. If we do cancel the order after you have paid we do still have the right to refuse the order and obviously you will be fully refunded back.

As stated in my original post, each customer will be contacted individually in regards to their order.

Hope this helps

Chris

Very Customer Representative

thanks for contacting us idividually. i think very.co.uk and its affiliated websites provide great customer service. i will be ordering from them again...that's NOT for sure.

ah well....don't worry people, there will be another glitch sooner rather than later.:p

loveglitch

Still on offer on their website for the dearer price , so clearly not sold out. Idiots

tonynz

I think this is what they SHOULD'VE done

"Dear Sir/Madam,

Thank you for placing your order on Very.co.uk.

I am deeply sorry to inform you that the item you ordered was mispriced as there was an error our pricing system.

Hence the order has been cancelled and we apologise for any inconvenience that may have caused you.

As a gesture of good will and a thank you for your continual support, I would like to offer you a 20% discount on the items you placed until 28/2/2011

Yours faithfully,


XXX"

danielle-adams

obviously our custom isn't valued enough for a personal response or even a true reason for the orders not being processed... VERY poor customer relations.

lisawood78

Poooooh is all I can say.
Onwards and upwards

cherry6

I have emailed them and told them I want my newly opened account closed. Am waiting for the phone call back so I can tell them in person where to stick it.

French_Knickers

loveglitch wrote: »

Still on offer on their website for the dearer price , so clearly not sold out. Idiots

An interesting situation in law this one. Thats a blatant lie and could be classed as false advertising. Not sure I'd want to try it in court, but an interesting situation.

Also the companies representative came on here telling us how we'd all be contacted individually but seems like thats more crap too.

What a great company to deal with eh? :rotfl:

yummy.scrummy.mummy

very messes up again...... i will NEVER order from them again. a lot of the times where you think you have found a bargain it is a misprice on very and i think that they are actually doing it to get people to register!! very congratulations you have messed up again!!