Unbilled Charges - O2/CPW

yus786

Hi

I have an iPhone and I'm on O2 £30 18 Month (1000 text, 400 min and unlimited web)

This month i have 2 transactions for £1.28 each. Don't know what they are as i dont have itemised.

Anyone know what they are?

I've NEVER EVER subscribed to anything

What should i Do?

Thanks

DUTR

You should log into your account online and have a look at the itmeised bill, then come back with a detailed whinge

yus786

DUTR wrote: »

You should log into your account online and have a look at the itmeised bill, then come back with a detailed whinge

I dont have itemised billing and it is the online account that i've checked.

Here:

400 minutes: 381 remaining
500 texts: 362 remaining
500 texts: 500 remaining
Unbilled charges: £2.55

Wintermute

yus786 wrote: »

I dont have itemised billing and it is the online account that i've checked.

Here:

400 minutes: 381 remaining
500 texts: 362 remaining
500 texts: 500 remaining
Unbilled charges: £2.55

Do you have access to your bill via o2.co.uk? If so you'll automatically be able to view an itemised bill. Have you called any non-geographic numbers recently such as 0845 or 0800 numbers?
On the O2 site there's normally a "View My Recent Charges" link which will then give you links such as "Voice Calls" which will allow you to break down what you're getting billed for.

DUTR

yus786 wrote: »

I dont have itemised billing and it is the online account that i've checked.

Here:

400 minutes: 381 remaining
500 texts: 362 remaining
500 texts: 500 remaining
Unbilled charges: £2.55

That is from your allowance page, itemisation is available online too, have a navigate around the page right hand side = view mobile bill/balance
then on the next page on the left hand side = my mobile account
then my bill
then what I've used :beer:

yus786

DUTR wrote: »

That is from your allowance page, itemisation is available online too, have a navigate around the page right hand side = view mobile bill/balance
then on the next page on the left hand side = my mobile account
then my bill
then what I've used :beer:

Nope don't see it.

All i have is:

My Account
Name of Account:
Current Usage
Bills
Payment Details
VAT Update

I've had a very good look but cant find it

And then i see this at the bottom:

"You do not currently have itemised billing set up on your account. Please contact us to activate this service for you."

yus786

Wintermute wrote: »

Do you have access to your bill via o2.co.uk? If so you'll automatically be able to view an itemised bill. Have you called any non-geographic numbers recently such as 0845 or 0800 numbers?
On the O2 site there's normally a "View My Recent Charges" link which will then give you links such as "Voice Calls" which will allow you to break down what you're getting billed for.

No i can't access via o2. CPW customer.

And no - i haven't dialled any numbers.


Ta

DUTR

yus786 wrote: »

Nope don't see it.

All i have is:

My Account
Name of Account:
Current Usage
Bills
Payment Details
VAT Update

I've had a very good look but cant find it

And then i see this at the bottom:

"You do not currently have itemised billing set up on your account. Please contact us to activate this service for you."

What does the screen show when you press the bills or current usage button?
the "you do not have itemised billing set up on this account" refers to the postal itemised billing which is chargeable.

yus786

Current Usage:




Bills:

DUTR

I notice from your recent post that the £0.93 was on the August bill, were you abroad during that billing cycle?
Also the text and minutes allowance are reduced from the previous months the data usage is exactly the same , which suggests to me that an app is updating somewhere along the line and is not included in the data bundle.
What happens if you click on the bill date highlighted in blue?

yus786

Got an email back from CPW Customer Service. I received 2 text messages from 84111 on 24/12 and 01/01. I didn't think anything of it and thought it was your usual junk/advert type text one receives every now and then.

This one asked me to click on a link to download take that song i think. I just deleted the texts.

But they were premium rate @ £1.277 each!!!!!!

So now I've been told to text 'STOP ALL' to this number and then complaint to PhonepayPlus.org

Thanks