Studio [Mail Order]

HDNL.Slave

omg you all must be crazy .. glass half empty I know where your coming from m8 , im one of the guys who loads the trailers ready to send to your depots for delivery (home delivery network sortation operative ) , trust me with what I see night in night out I would not order anything thats delivered via Home delivery network .. alot of the parcels are crushed before they get to me. If not then no doubt they will be when there loaded on to the trailors .

were under pressure ( and only get paid peanuts) to fill 40ft + wagons to "100% capacity" and that means building a wall of boxes (up to 14 ft high) and throwing everything we possibly can over the top (including your dvd's + tv's etc), making sure its all crammed in , so you can imagine what a box of roses from studio will look like after having 100's of kilo's of other parcels thrown on top.
what about your last minute orders of christmas trees from studio ? when it arrives at the home delivery network loading bays You should see the state when there all pilled up on a pallet squashing the ones on the bottom, or for example when I build a wall of boxes I have to make sure the wall is solid ,so if theres a gap , say the size of a hole on a golf coure , some loaders are skilled at making a 6 ft "studio" christmas tree's fit right in there.
How about your flat pack units from studio , If you errect it with out finding huge chips in them ill be surprized.

1 more thing , christmas tis the time to give and to share , the amount of roses chocolates studio sends through HDNL that get "eaten" or "squashed" on route to you is unbelievable and is sick , because poor children across the nation are going to miss out again this year on there festive treats thanks to terrible service that HDNL provides !

Dont worry i can assure you I take no joy in what I describe here its just the truth which is the fact that we are under pressure to deliver your goods in quantity and with speed ,the company does not care about the quallity or damage as they allow for a percentage of damages / lost in transit... which they provide the cost !

SuperSaverSue_2

I ordered a advent callendar last year, was a wooden one with 25 little boxes to put treats in. It was so badly made and numbers looked like they had been painted on by a 2 year old. I sent it back, they sent me another which fell apart in the post so I just got a refund.

Some of the stuff they have look lovely, shame quality is bad. Only good think to come out of it is the free cards you get with your catalogue, are really cheap looking and flimsy but ideal for emergencies!

LJM

hi i used to use studio but stopped,yes the items were fab and prices brill but its the payment protection and service charges which ended up proving hefty sums of cash.its fine if you can pay it off immediately,but if your strapped for cash you do get a bit stung (in my opinion)

helen_caslass

Smickan wrote:

Hiya!

Does anyone else use Studio?

I know they use home delivery network, does anyone else have experience with how good their delivery is?

Thanks

i had my order delivered fairly quickly was maybe a week 10 days

HDNL.Slave

well thats probably due to ..like i said damages , Normal delivery time for all HDNL customers (even studio and others) is usually 24 - 48 hrs.

1 other thing if you order anything from tesco online (tesco-direct) we will now also be delivering them for you too .

Smickan

No Tesco buying either then

I've come to the opinion that I don't like Studio, I've had a really good look at everything I've bought before wrapping them and some I wish I hadn't bothered buying

Glass_Half_Empty??

frisbee wrote:

But dont you get into trouble if things go missing or get broken.

Depends on what you call trouble. We get told if a parcel is broken and if it happens over and over they will look into it on a serious note. Again if a parcel goes missing it is the same. We are under massive pressure just to "get things out" and as such they expect these things to happen. Believe it or not but as a percentage the amount of parcels broken or missing is extremelly low compared to what we take so u less it is repetative it really isn't an issue.
As for going to neighbours when it says so on the box, the amount of times I have gone to them and they don't answer to only to have a complaint because I left it "round the back" or "in the porch" when instructions said otherwise and you have actually knocked on two neighbours and had no answer but the customer swears blind they were in :rolleyes:
I have higher standards then a lot of drivers and if a parcel is damaged as I am loading I will return so it gets changed as I put myself in the customers shoes, I would rather wait an extra week for an undamaged parcel then get one in bits and be expected to pay for it.
Any other questions guys I am sure myself of HDNL can answer them

vivw_2

I had an order from them and when I paid a couple of days late got a £20 admin charge. Have just phoned them and got no where so have sent them the following e-mail.

Account Number *********

I paid my account on the due day 23/11/06 and see from my bank statement the amount was taken from my bank on the 24/11/06. Six days later on the 30/11/06, you prepared an overdue statement for my account that said I had not paid. However your own paperwork says to allow 3 days for payment thus the payment should have appeared on that statement [ thus meaning there would have been no overpayment due]. You also added an administration fee of £20. This is the amount that I would like to dispute.
I ordered on the internet and can find no mention of £20 admin fee but have discovered the following...
"Please Note: you are responsible for payments of all goods and services supplied. Should you fail to make a payment or pay less than the minimum amount due by the specified date and we or someone acting for us have to remind you to make such payment, we reserve the right to charge you an administration charge each time that we have to remind you, and the amount of any other losses and reasonable costs we incur as a result of your default. These will include (but are not limited to) the costs of tracing you, notifying you of your default and enforcing payment of any amount due."

This clearly states that a fee [ note no mention of £20] will be chargeable if a reminder needs to be sent. In my case no reminder was necessary as the payment will have reached you.
I have been informed by one of your telephone receptionists [Janine] that the payment did not get processed until the 4th of December...eleven days after it was paid. This delay was not due to myself or the bank but to your process department. I thus wish for the administration fee to be removed from my account. I look forward to hearing from you



Should I do anything else at the moment? Has anyone any other suggestions?