loosing internet connection

mandyl

hi,
can anyone help pls?
I keep loosing my internet connection. im on bt and my hub keeps flashing orange or red lights. its the phone and broadband signal that is doing this. i phoned bt who dont seem to have a clue?
i have changed the adsl filter but still no joy.
i also took the hub to downstairs flat who has cable for internet rather than wireless and it was fine,wasnt connected to my computer though. its like my lifeline and just dont know whats wrong. can anyone help please? thanks

penrhyn

Do you have extensions?
Do you have a lot of noise on the line?

If so try unscrewing the faceplate from your master Bt socket and plug the router into the test socket.

mandyl

i have one phone socket, not like ur pic though. mine has the bit you plug phone into in the middle.
line sounds fine

penrhyn

Looks like you need to get on to customer service.

mandyl

spoke to them 4 times already. they dont seem to know

Freddie_Snowbits

Sounds as though the fault is the hub connecting to the exchange, orange hub light on?

Ring BT on 0800 169 0199 for the recorded status in your area. If yor hub does not connect, it comes up with a fault page when you try and connect, run through the help, and the phone number above comes up. Keep going and you end up with another free number if the problem continues

Also, we have had a few disconnects this week in BT

mandyl

Freddie_Snowbits wrote: »

Sounds as though the fault is the hub connecting to the exchange, orange hub light on?

Ring BT on 0800 169 0199 for the recorded status in your area. If yor hub does not connect, it comes up with a fault page when you try and connect, run through the help, and the phone number above comes up. Keep going and you end up with another free number if the problem continues

Also, we have had a few disconnects this week in BT

thanks freddie,
ive tried that and it says there isnt any problems. bt also say my line is ok.
i do get that page saying hub cant connect to broadband. ran through the help page then rang them.
i have flashing orange broadband light and phone light. then broadband light goes red and then goes blue briefly which is letting me on net for a few mins at a time

Pickled_Hen

This must be very frustrating when your Internet keeps going off and on. You can request a BT engineer to visit and check your ADSL line/

mandyl

i know it sounds silly but with my depression etc its like my lifeline. they are sending engineer on tuesday.

aerostar

If you have a DECT phone, move the base unit and phone as far away from your router as possible, as these can interfere with the broadband signal. If you have one, switch off and disconnect it and then see if the broadband still has the same problem.

macman

Are you connecting to the hub by ethernet or by wireless? If the latter, try changing the wireless channel on the router, it may be clashing with a neighbour's hub on the same channel.