~Avon Hints & Tips (Part 7) ~

slm6002

I seem to be having a few problems with order values this morning on avon website. On one page it tells me i need another £48 ish pounds to make 25% discount and then on next page it tells me my order value and earnings are nil?

Anyone else having problems or just me

turbo5019

slm6002 wrote: »

I seem to be having a few problems with order values this morning on avon website. On one page it tells me i need another £48 ish pounds to make 25% discount and then on next page it tells me my order value and earnings are nil?

Anyone else having problems or just me

I am having the same problem rung up and they can see all the order but I was told to ring them befor I submit the order and they will do it manually. I hope it goes throught cause I am not putting all 200+ items in again :eek:

slm6002

i need to send it next wed - hoping they will have sorted it by then. Just glad i wasnt doing something wrong as i am still quite new to this.

Right another question for all of you experts. I am returning a lipgloss as i ordered 2 for colour choice. What do i send it back in. Obviously an avon order box will be too huge but i dont want the delivery man missing it as he comes so early in the morning, i never see him. Also i put credit through account over a week ago but its still showing my old balance and no credit. Will it update at some point?

newbeginning_2

Pop it in a small mailing bag or something like that, I've been known to use inside out Avon carriers taped up!

The credit won't show on your account until you make a payment or put your next order through.

monaebrook

Thanks MC. Thought I would just post a quick update.

Spoke with SL helpline today and they tell me exaclty what you have said - she can't be in my team and would go back to being under the team she was in before. This is a bit of a problem though - she used to belong directly to my ASM who can't have her in her team as she is out of area! The Helpine believe that ASM's always pass new reps onto SL's in their team - and i can state for a fact that mine does not! So ultimately, this poor girl now has no idea of who her SL/ASM is and I can't tell her. Have recommended that she phone and ask herself and then see whether she can ask Avon to place her in my team but we will have to wait and see what happens. TBH I am not fussed about whether she is in my team or not, just don't want her to have no support!!:(

MarsdenCuckoo wrote: »

Reps are 'tagged' to their original upliner for approx 6 months after they become inactive (need to miss 8 clear campaigns/essentially 9) so you may find that she is still tagged to her previous team. Ring your SL Helpline to discuss - they won't discuss her previous a/c with you so a good idea to ring when you're both together so she can talk to them too.

As/when she is 'free' to join your team, she will be allocated a new account no. (This is actually issued when you do her initial sign-up but it's allocated before Avon have done a full credit check i.e. if they deem it necessary, so you should've given your newbie her new a/c no. when you signed her up....... What message did you get when you pressed 'Submit' to appoint her?)

Even though she's moved, you will have had to input her previous address when you signed her up so Avon should connect your new rep with her previous a/c. Would be interesting if your experience is different though. Please post how you get on.... information is power and all that.

Incidentally, any activity under her old a/c no. will keep her connected to her previous SL/ASM so if she does use that a/c no. she will not show on your team.

Hope that helps.

PS: If this causes you a big problem, PM/email me and I may be able to help by pointing you in the right direction.

MarsdenCuckoo

monaebrook wrote: »

Thanks MC. Thought I would just post a quick update.

Spoke with SL helpline today and they tell me exaclty what you have said - she can't be in my team and would go back to being under the team she was in before. This is a bit of a problem though - she used to belong directly to my ASM who can't have her in her team as she is out of area! The Helpine believe that ASM's always pass new reps onto SL's in their team - and i can state for a fact that mine does not! So ultimately, this poor girl now has no idea of who her SL/ASM is and I can't tell her. Have recommended that she phone and ask herself and then see whether she can ask Avon to place her in my team but we will have to wait and see what happens. TBH I am not fussed about whether she is in my team or not, just don't want her to have no support!!:(

You're very welcome MB; have PM'd you.

joyfull

I've received an email informing me I have a potential customer on Connects. I've tried every way to establish contact with them by following their instructions & nothing works. They have no email address in their profile & I cannot see how to send them a message. The following text was in the email...(Oh and the customer was not in my customer group, as avon stated, but I found her profile anyway)

Any ideas anyone? Thanks.

Your new customer has automatically been placed in your customer group, to view click Groups > My Groups from the main menu. From this group you can link to your customer’s profiles and add as a friend, enabling you to send private messages and introduce him/her to your community.

For more information on what to do next see the help article Customer in the Help Centre.

I,_Geek

Connecting to customers - it seems very common for customers to be a bit flaky on this . For every time I've read "I delivered a book to a new customer and got an order" I've read "I couldn't get in touch" so many more times.

Have you tried to add them as a friend so you can PM them? If you've done that, and there's no reply and no e-mail there's not much else you can do.

Money_maker

Not been on for a while - rather lost my enthusiasm at the moment. Sales have fallen, I think due to poor offerings in brochures recently and customers on their hols. Hoping things pick up in september as some of the brochures look pretty good for autumn.

All 3 children off to different places for next week so just me, DH and new kitten. Will try to spend some time devising a strategy for recanvassing in september/october and order extra brochures with the good stuff in. Will also need to look at my goodie box and think ahead to Christmas pressies for my customers - I left it a bit late last year and it was all a big rush.

slm6002

Hi as i havent had a xmas with avon yet is it good policy to give customers gifts at xmas - just so i can start getting ready if needed