Vodafone complaints

Vodafone

Hi davidtb,

I’m disappointed to see how unhappy you are with the service you’ve received surrounding your insurance claim. I appreciate the frustration this has caused, especially given your circumstances.

If you’d like to email us via Web Relations Team we’ll be happy to look into this further for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).



I look forward to hearing from you.

Kind regards,

Jenny
Web Relations Team
Vodafone UK

davidtb

grumbler wrote: »

Having said that I wish they introduced something like NCD to stop people dropping their mobiles every year or so and claiming instant replacement.

Thank you for the info, I will write to them if I do not get anywhere with Jenny and her team. With regard to No Claims Discount I couldn't agree more, it should be similar to car insurance where the value of the phone is taken into account as well. I also think that there should be a better system to track down people who claim to have lost their phone, sell it and get another for free!

Like I said I need the instant replacement service because my job means I am often far from computers. Weird but God knows how I ever survived without a Blackberry, it's remarkable how dependent we can become upon technology.

Vodafone_company_representative wrote: »

Hi davidtb,

I’m disappointed to see how unhappy you are with the service you’ve received surrounding your insurance claim. I appreciate the frustration this has caused, especially given your circumstances.

If you’d like to email us via Web Relations Team we’ll be happy to look into this further for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).



I look forward to hearing from you.

Kind regards,

Jenny
Web Relations Team
Vodafone UK

Jenny - I have e-mailed via the Web Relations Team as requested. I look forward to hearing from you at your earliest convenience.

Discodave

Hi there

I have a major issue/problem of late (since last week) and wondered if anyone could help.

I have had a SEx10 since my last upgrade (approx Oct 10), and after the first ever charge the battery was only lasting a day. I contact Customer Services within a week of receiving the initial handset and I was sent a new handset/battery.

All seemed fine between then and the beginning of February, whereby I was charging every 3-4days on regular use, and 2-3 on extra use/use of browsing etc..

Now, I am unable to charge via USB, and need to have the main plug/adaptor plugged into a mains socket for the phone to charge. For the past week I have left the phone on charge over night, only for the battery to die within a matter of hours (18 hours max), hence having to charge again overnight.

I have no excessive use to that of previously so can't understand what the issue can be? Also the charging connector (within the phone itself) where you plug the mini usb end does not seem to be connecting properly. Previously, when plugged in, it would display as "charging" - Now, for the first 10-20mins it displays "battery less than 5%" and continues to do this until there is enough power to charge properly. Also, it has a tendancy to shut itself down as well?

Please can you provide a solutiuon to this, possibly taking a look at the handset in question, as, having the handset for a 5 months max, I find this a very usual problem - Having said that, it is my SECOND handset in 5 months, and a second one, within a week of my last upgrade

Vodafone

Hi davidtb,

Have you received a reply from us now? If not, let me know your email reference number (sent to you in an auto reply) and I’ll look into this for you.

Hi Discodave,

I’m sorry to see you’re having difficulty with your phone and I understand the frustration this can cause.

Due to phones being so data intensive and heavily used (even in the background such as checking for emails or updates etc), the battery won’t last as long. Many people now charge their phones once a day and sometimes more depending on how much they use them. I personally charge mine every night and sometimes during the day as well, as it won’t last 18 hours on one charge.

Your battery life may have changed since you originally got the phone due to any new apps etc that you’ve installed.

Regarding the USB charging, the reason this will be happening is because when you charge a phone via USB this is trickle charging compared to when this is done via the mains. As this way of charging is often much slower, that will be the reason it can take so long to change on the display. This also explains why it sometimes shuts down.

There are a few ways you can help your battery life:

-Ensure all apps are closed when not in use. Task Management Apps are great for this and can be used to close any Apps that are not in use.

-Change your phone settings such as backlight brightness or reduce the timeout to 10 seconds etc.

-Turn off Bluetooth and Wi-Fi when not in use.

Little changes like this can make all the difference.

Should you continue to have problems, you could try using another charger to see if this makes any difference.

Let me know how you get on.

Jenny
Web Relations Team
Vodafone UK

kettricken

Vodafone Grrrrrrrrrrrrrrrrrrrrrrrrrrrrr where shall I start

we cancelled our 2 insurance policies last march and received letters to confirm this. I am a busy working mum and didnt check my online bills. In January 2011 I realised our data charges were high but thought we had a data pack, investigating found that what was actualyy cancelled was the data packs and not the insurance. This is all agreed and passed by Vodafone plus they agreed a goodwill payment to cover the extra data payments we had made. A total of £200+ owed. In January we had to wait while a bill check was done, we did and then we asked for the money to be paid back into our bank account. 15 more working days. We waited and in the mean time our bill was due and the payment taken from the money owed to us (now end of Feb 2011). About a week after the money was due I rang to find out what was happening. Apparently because the money for the bill was taken from the money owed a stop was put on the payment to us. Is this our fault I ask. So a bit of moaning and I was told the money would be in our account within 3 working days. Again I gave a days grace to be fair. I rang yesterday as still no money and was told it would be there this morning. Hey guess what no money.I have been a patient little sole until this morning when I completely lost it after being told the money will be there tomorrow. I did feel sorry for the poor girl on the phone but I feel that I am always being fobbed off. We had no problems with Vodafone agreeing it was their error and we were owed money, but getting our money from them is like the proverbial blood from a stone. We have until next January on contract and will be ending it then. Although I am sure that there must be a breach of contract on Vodafones part. After all if we didnt pay our bills we would be in breach!!!!!!
I am to be contacted this afternoon at 2pm by Vodafone but I will not hold my breath.
I am sorry to say that I am very annoyed and usually remain calm but at the moment I am seething 2½ months to get money back is a little excessive to say the least.

Vodafone

Hi Kettricken,

I’m disappointed to see how long it’s taking to get this resolved for you and I appreciate the frustration this will be causing.

I understand you’re expecting a call at 2pm today, however feel free to email us via Web Relations Team as we’ll be happy to look into this for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Best wishes,

Jenny
Web Relations Team
Vodafone UK

davidtb

Vodafone_company_representative wrote: »

Hi davidtb,

I’m disappointed to see how unhappy you are with the service you’ve received surrounding your insurance claim. I appreciate the frustration this has caused, especially given your circumstances.

If you’d like to email us via the Web Relations Team we’ll be happy to look into this further for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).



I look forward to hearing from you.

Kind regards,

Jenny
Web Relations Team
Vodafone UK

Jenny,

I wrote to the web relations team two days ago as per your instructions but am still yet to receive a response.

My phone has now been away for over 7 days. If you wish to PM me your e-mail I can contact you directly.

David.

Vodafone

Hi David,

Did you receive the automated reply? If so, please can you post the email reference number here and I’ll look into this for you asap.

If you’ve not received this, don’t worry. Please resend to [EMAIL="webrelations@vodafone.com"]webrelations@vodafone.com[/EMAIL] and then let me know as soon as you’ve sent it so I can look out for it.

Many thanks,

Jenny
Web Relations Team
Vodafone UK

davidtb

Vodafone_company_representative wrote: »

Hi David,

Did you receive the automated reply? If so, please can you post the email reference number here and I’ll look into this for you asap.

If you’ve not received this, don’t worry. Please resend to and then let me know as soon as you’ve sent it so I can look out for it.

Many thanks,

Jenny
Web Relations Team
Vodafone UK

Jenny,

Reply sent to the e-mail address you quoted above outling everything thus far. For your information I have now received the phone back but my complaints still stand.

David.

Discodave

Vodafone_company_representative wrote: »

Hi Discodave,

I’m sorry to see you’re having difficulty with your phone and I understand the frustration this can cause.

Due to phones being so data intensive and heavily used (even in the background such as checking for emails or updates etc), the battery won’t last as long. Many people now charge their phones once a day and sometimes more depending on how much they use them. I personally charge mine every night and sometimes during the day as well, as it won’t last 18 hours on one charge.

Your battery life may have changed since you originally got the phone due to any new apps etc that you’ve installed.

Regarding the USB charging, the reason this will be happening is because when you charge a phone via USB this is trickle charging compared to when this is done via the mains. As this way of charging is often much slower, that will be the reason it can take so long to change on the display. This also explains why it sometimes shuts down.

There are a few ways you can help your battery life:

-Ensure all apps are closed when not in use. Task Management Apps are great for this and can be used to close any Apps that are not in use.

-Change your phone settings such as backlight brightness or reduce the timeout to 10 seconds etc.

-Turn off Bluetooth and Wi-Fi when not in use.

Little changes like this can make all the difference.

Should you continue to have problems, you could try using another charger to see if this makes any difference.

Let me know how you get on.

Jenny
Web Relations Team
Vodafone UK

Hi jenny

Thanks for your swift reply. I charged my phone overnight (last night), and between leaving the house @ 7am this morning and arriving in work at 8:42am, the battery had completely died, leaving me without mobile communication all day (and i had outside meetings as well)

Can you please explain how this happened in the space of less than 2 hours. I do not have wi-fi on, i dont use bluetooth at all, and my backlight is set to a mimimum length of 15 seconds.

The charger is not the issue, i mean its only 4-5 month old. I have also tried alternative usb cables/chargers in the past without resolution (but thanks for that suggestion anyway!)

Regards
Dave