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WARNING - Norton Automatic Renewal Service

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Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you renew you will always pay the full retail price.
    No free lunch, and no free laptop ;)
  • The same thing happened to my dad. Just helped him to sort it out. He made sure the auto-renewal option was turned off last year when he renewed manually, but just discovered Norton took £64.99 from his account without his permission to renew his subscription.

    They claim to have sent an email warning of the impending renewal but none was received. Even so, I cannot see that it can be legal to make this kind of transaction without the user's express permission.

    To be fair to Norton. They eventually agreed to refund 50% of the subscription, but it is a stark warning for anyone using products from companies that hold your credit card details. Beware!
  • nobby24
    nobby24 Posts: 398 Forumite
    how much did you pay?...Norton is half price just now in WH Smith and Argos...£24 odd

    Yes I paid £44! I would have been better cancelling and then buying again!
    :(
    A problem shared is a problem multiplied. :o
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