WARNING - Norton Automatic Renewal Service

lola_r_hamster

:mad:

Norton emailed me today, very pleased with themselves, that they had renewed my subscription althought my credit card had expired. They had obtained my new card details through the 'blah blah' banking sytem and decided to debit my account without my permission. I am furious!!!

How is this allowed? Be warned if you are in my position. I had no intention of renewing, hence the lapse in my details; isnt this illegal to take money without permission?

victor2

I would suspect that you gave them rights to take your money from the credit card, along with automatic renewal, when you signed up. All they were able to do was move the direct debit to the renewed credit card. Didn't Norton notify you that they were automatically renewing the contract, with instructions on how to cancel? Never have liked Norton anyway, have another reason now!

macman

No, it's perfectly legal if you authorise a continuous recurring debit (it's not the same as a direct debit, which you control) in the small print, which is what you will have done.
They do always notify you-but only after they have already taken the payment.
You can get it reversed, but be prepared to spend some hours on the phone at your expense.

momoyama

Although Norton's software has radically improved over the past few years, them screwing up my system (circa Windows 95) means I won't ever use them anyway.

victor2

I was wrong to say I have never like Norton. Norton Utilities for MS-DOS was a really useful set of tools to have around. Sort of went downhill from then.

black_taxi_2

paid norton to remove an addware virus parents computer

---

they managed to corrupt a file in attempting to remove it--now computer wont even start

besides asking for my £70 quid back---can i ask them to recompensate the mistake they made?

black_taxi_2

who do u use now momoyama?

momoyama

black_taxi wrote: »

who do u use now momoyama?

Panda.

They aren't rated as the best on the market but they've always been reliable and effective. I like the interface.

nobby24

Yes I was a bit taken aback when Norton emailed me to say they would be automatically renewing my subscription on a particular date but I'm sure I had the opportunity to cancel if I wished. I think Norton is a very good product now so I didn't cancel and I was able to upgrade to Norton 2011 at the same time.

PNPSUKNET

black_taxi wrote: »

paid norton to remove an addware virus parents computer

---

they managed to corrupt a file in attempting to remove it--now computer wont even start

besides asking for my £70 quid back---can i ask them to recompensate the mistake they made?

All you need todo is incert a genuine windows disk and restore the os, 30 min max

WaxiesDargle

nobby24 wrote: »

Yes I was a bit taken aback when Norton emailed me to say they would be automatically renewing my subscription on a particular date but I'm sure I had the opportunity to cancel if I wished. I think Norton is a very good product now so I didn't cancel and I was able to upgrade to Norton 2011 at the same time.

how much did you pay?...Norton is half price just now in WH Smith and Argos...£24 odd