What are the chances of getting my money back from the AA?

motorguy

mikey72 wrote: »

No, the problem is no-one expects decent service any more. If the AA say 6.10, they should be there at 6.10. If the actually mean past 10.00, they should say past 10.00pm.
No excuse for poor service, never has been.
If the British have the same outlook in WW2, I don't think the Germans would have waited if we kept showing up 4 hours late every time.

I think the reverse is true. I think people expect, expect, expect and its 'their right' to expect, and then expect to be compensated when a service doesnt meet expectations.

I think anyone with any sense would see that during adverse weather conditions things probably dont go as planned for the recovery services.

mikey72

pgilc1 wrote: »

I think anyone with any sense would see that during adverse weather conditions things probably dont go as planned for the recovery services.

If the AA can't work out they won't get there within an hour or so, or instead take over 4 hours, I don't rate their sense much tbh.

If the op was complaining they had told her it would take 4 hours and she wasn't happy, fair enough. They told her it would take an hour and twenty minutes. So if the AA couldn't see that during adverse weather conditions things probably dont go as planned (as about an hour or so is the usual target), I don't see how the op could do better than them, and predict over 4 hours in reality.

motorguy

mikey72 wrote: »

If the AA can't work out they won't get there within an hour or so, or instead take over 4 hours, I don't rate their sense much tbh.

If the op was complaining they had told her it would take 4 hours and she wasn't happy, fair enough. They told her it would take an hour and twenty minutes. So if the AA couldn't see that during adverse weather conditions things probably dont go as planned (as about an hour or so is the usual target), I don't see how the op could do better than them, and predict over 4 hours in reality.

So walking through an even simple scenario...

Callout is allocated to recovery driver A, whos scheduled to be finished in 40 mins and is 30 mins away. O/P is told a specific time.

Recovery driver A experiences delays due to heavy tailbacks during rush hour snow, calls in to say delayed by 2 hours.

Callout escalated within AA and passed to third party recovery company, who have two drivers and 10 jobs in from other recovery companies.....

Unfortunately it happens. There are probably 1000 scenarios whereby it could have happened.

Yes, take it up with the AA, see what they say.

Hammyman

newbie007 wrote: »

Very wrong to think and say this. Should be 'the chance of a guy getting raped is next to nil' (even this would be wrong) . Prioritising female is a must.

THe chance of a female getting raped on an afternoon in an industrial estate is next to nil. There is no need to prioritise females in this country.

But thankyou for confirming which newspaper you read.

motorguy

mikey72 wrote: »

If the AA can't work out they won't get there within an hour or so, or instead take over 4 hours, I don't rate their sense much tbh..

Heres a link to the AA's website during the worst of the weather...

http://www.theaa.com/motoring_advice/news/breakdown-update-snow-and-ice-late-november-2010.html

And heres an extract "We have dealt with around 8,000 breakdowns so far today - breakdown calls peaked at more than 2,000/hour during this morning's rush hour.

Yesterday was the busiest day ever in the AA's 105-year history with just over 28,000 breakdowns."

Do you really think they could deal precisely with every single call?

mikey72

pgilc1 wrote: »

Heres a link to the AA's website during the worst of the weather...

http://www.theaa.com/motoring_advice/news/breakdown-update-snow-and-ice-late-november-2010.html

And heres an extract "We have dealt with around 8,000 breakdowns so far today - breakdown calls peaked at more than 2,000/hour during this morning's rush hour.

Yesterday was the busiest day ever in the AA's 105-year history with just over 28,000 breakdowns."

Do you really think they could deal precisely with every single call?

You have your view, I have mine.
You're a dream customer for the meter reader though.

"We'll be there Wednesday, ..............or Thursday, or Friday, or maybe next week..........)

"I'll stay in, just in case then!"

motorguy

mikey72 wrote: »

You have your view, I have mine.
You're a dream customer for the meter reader though.

"We'll be there Wednesday, ..............or Thursday, or Friday, or maybe next week..........)

"I'll stay in, just in case then!"

Yes, i would be as likely to do that as you would be as likely to say, "they were due here at 1200 and it were nearly twenty past, therefore i DEMAND my electric money back for the year."

laurel7172

The AA did something similar to me, and not on a busy day, either. They called out a local garage instead of a patrol, and as far as they were concerned, that was their job over. I couldn't even be guaranteed to get the same call centre twice in a row, and they seemed to feel "We've called the garage and they're still not answering" was an adequate response.

Anyway, after four hours and many phone calls, and a conversation with a supervisor in which I pointed out that I paid my subscription in order *not* to have to worry about being left by the side of a road by a local garage, they finally sent out a patrol van.

I didn't pursue the refund route, but I joined Green Flag at my next renewal date. I've only had to call them once, but it was at 4am in a rural location and they were there in 20 minutes.

bigjl

I think some blame should be given to the subcontractors who would be very likely to give a time of arrival that is more imagination than fact.

Though was is a fact is that the AA do respond most of the time when they say they do and I would expect that if any service industry experienced difficulties like this recent weather then there will be some people that had to wait.

This country is full of entitlement syndrome, though getting back to the war i don't think many people sat about waiting for the fire brigade to turn up in the middle of the blitz, they looked at what was happening around them and got stuck on.

If the blitz happened today London would be full of muppets waiting for somebody to come and sort things out for them.


Look at the conroners inquest for 7/7, I know some folk that gave evidence, but how many people know that one of the injured people that is now a bit famous was very happy to think about suing the LAS as she reckoned she wasn't treated quickly enough, in the middle of the biggest terrorist attack in the history of London she was going to sue the very people that risked their own lives to save hers, which they did as she went in cardiac arrest more than once before reaching hospital.

There was a real possibility of a second bomb, the AMbulance and Police went straight in, though the LFB hung back a bit on orders of their bosses, the Police and Ambulance told their bosses to poke it.

Did anybody think where the bus bomber was going?

Thats right he was heading towards KingsCross, but his bus was diverted, we all reckon he was headed for the crowd of Emergency Personnel outside Kings Cross.

And in the true british bulldog spirit somebody who was saved though about suing, for a bit of compo because they weren't saved quite as quickly as the lawyers thought she should have been when they thought about things two months later over a skinny latte.

When everything goes well nobody thanks the AA or the Emergency Services, but they all think they should be compensated when thiongs don't run smooth in circumstances that can't be preplanned for.

Much in the same way as all those people moaning at Heathrow recently, would they be happy if BAA spent £200million on snow equipment, no they would moan that their fares have gone up and then said why did they spend so much on equipment when a heavy snowfall would only cause disruption for a couple of days.

This country is on a downward spiral and it is these professional wingers that are causing it.

The only way the AA could have the capacity to cope with the recent snow would be to double the fleet and therefore double the annual membership, but then the OP would moan that the AA was too expensive.:mad:

mikey72

bigjl wrote: »

This country is full of entitlement syndrome, though getting back to the war i don't think many people sat about waiting for the fire brigade to turn up in the middle of the blitz, they looked at what was happening around them and got stuck on.

You'd be a bit cheesed off though if you were just about to start throwing a bucket of water on your burning house and a fireman said
"don't worry, we've got an engine round the corner on it's way"
so you stood there for 4 hours until he arrived.
If he'd have said 4 hours, you'd probably have got your mate to get a bucket and give you a hand as well.
Especially if you'd paid for your own fire brigade in the first place.