ipod touch will not connect to our Zoom X6 router

jillymit

Have you tried turning off the security setting on the router (briefly) restarting everything and then seeing if you can connect to the new 'unsecured network'?
If this works then at least you'll know that it's a security code issue.

Once this is established you can go back and reset the security double check the code you're entering on the new device.

It's got to be worth a go. This worked for us when we had connection problems with my sons computer.

HTH

jillymit

thescouselander wrote: »

Have you tried seeing if it will connect if you disable the wireless security on your router.

Great minds think alike!

peterbaker

We recently got an IPod Touch and couldn't connect it at first, but it was simply the Wireless setup in the router where I had forgotten I had restricted Access to unique device MAC numbers in an Access List as mentioned by thescouselander. I think Zoom do it via a section in the Modem firmware setup called "MAC Filtering". And as the great minds above have already said, sometimes it is just a matter of turning off the wireless security first time you connect a new device. Don't ask me why, but I have seen that a couple of times before - the new device gets online and you can happily reset security and next time it just works anyway!

Try that first.

If it works, then try resetting the security whilst the Ipod is still connected.

If the Ipod then gets disconnected then are you sure that someone in the family has not secured your wireless network with MAC Filtering?

All the above may sound terribly technical depending on what level of geek you might be! And it all assumes that you know how to access the Setup on your router? Do you?

Excuse us if you don't (you might not know what goes on under the bonnet of the car either). Excuse us if you do!

But you do not actually say that you have even attempted to access the setup program directly on your router previously. Have you typed 192.168.1.1 into your internet browser, logged on to your router and had a look? Zoom call it the "Zoom Configuration Manager".

The factory default login is username: admin and password: zoomadsl.

If you haven't been in there before, don't worry about having a look around, just do not save any changes unless you have understood the manual! And you can find the manual here: http://www.zoomtel.com/techsupport/adsl/adsl_x6.shtml

I am sure if you try that and come back here with a little information about what you find in there, then some kind soul on here will be able to talk you through some checks.

phague

Mista_C wrote: »

Are you going through Settings (on the iPod) to join the network or waiting for the prompt when using the App? Some routers I've tried to connect to with my iPhone will only connect if I go through the full Settings/Network path.

Hello,

Tried both ways, still comes up with the same 'Unable to Join'.

Thanks for everyones replies.

I am tried for hundreth time to download the new software update for the ipod to see if that makes a difference. I just kept timing out last night, although our internet was fine.

I havent taken off the security on the router as yet.
It is currently on low security for the Nintendo DS and Wii to connect, but not sure about the actual settings.

Thanks again everyone.

phague

peterbaker wrote: »

We recently got an IPod Touch and couldn't connect it at first, but it was simply the Wireless setup in the router where I had forgotten I had restricted Access to unique device MAC numbers in an Access List as mentioned by thescouselander. I think Zoom do it via a section in the Modem firmware setup called "MAC Filtering".

Are you sure that someone in the family has not secured your wireless network this way?

You do not actually say that you have even attempted to access the setup program directly on your router previously. Have you typed 192.168.1.1 into your internet browser, logged on to your router and had a look? Zoom call it the "Zoom Configuration Manager".

The factory default login is username: admin and password: zoomadsl.

If you haven't been in there before, don't worry about having a look around, just do not save any changes unless you have understood the manual! And you can find the manual here: http://www.zoomtel.com/techsupport/adsl/adsl_x6.shtml

I am sure if you try that and come back here with a little information about what you find in there, then some kind soul on here will be able to talk you through some checks.

Hello,

Thanks for your reply. There is only me in the house who sorts out these types of things! I have been to that page before, to allow the DS to connect, but cant remember ever setting up a MAC list or filtering.

peterbaker

phague wrote:

I havent taken off the security on the router as yet. It is currently on low security for the Nintendo DS and Wii to connect, but not sure about the actual settings.

You say "low security" ... do you mean WEP? WEP is indeed a low security option. Some would say it's 'no security' Are you using WEP not WPA? Not sure Ipod Touch supports WEP which is an old protocol and not in my opinion worth using now in any event. It's WPA at least for me!

I really think that rather than fiddling with trying to upgrade the IPod you will be better served if you get the router under full control first

Dive in to that Zoom Configuration Manager page at http://192.168.1.1 and as the others have said, disable the Wireless Security completely.

How do you do that?

Well from the manual it says something like:

In the Enter Network Password dialog box, type the following User Name and Password in lower case, then click OK.. User Name: admin Password: zoomadsl

(The User Name and Password entered here are not the same as the user name and password that your Internet service provider may have given you.)

Click Wireless on the left-side menu.
Then click Security on the left-side menu

In the Network Authentication drop-down menu, check to see what it says. It might say WEP. It might say None. If it were mine, it would already say Mixed WPA2 / WPA.

Don't change anything yet because you don't want to have trouble connecting the DS and Laptop later.

If you have a network cable you should really be using it to connect the laptop directly to the router if you are going to change anything.

Which does it say? None, WEP, or Mixed WPA2/WPA?

If it is not None, can you see the wireless network passphrase? Make a note of it and come back and tell us - not the phrase, but if you can see it

To disable security completely, you would change the security dropdown box to None and then click on Save, but better not do that until you have told us what you find.

phague

Hello,

I had to lower the security on the router, as advised by Zoom Technical Support, to allow the DS to connect.

I have phoned Apple support, who were suprisingly open today!

Basically, we have managed to connect to an unsecured network, so it must be the settings on the router.

Thanks again!

peterbaker

Glad you have some proper support now:-) ... I found the last post in this thread interesting: http://www.flyertalk.com/forum/travel-technology/742005-ipod-touch-wifi-wep.html

That last post is a year old but the poster seems to think that the IPod Touch didn't do WEP very well (remember it was a year ago so maybe different version of Ipod Touch).

If your DS is an old one, then it is possible it doesn't do WPA, so I begin to see part of your problem choosing which wireless security is compatible with all your devices:-)

Anyway, seems like you have found the light at the end of the tunnel now.

Good luck!

phague

Hello,

Thanks again.

Just signed in to my router settings on http://10.0.0.2/

It is set to WEP

This was the setting suggested in 2008 by Zoom Technical Support, but since then my Son's now have DSi XL's, so not sure if router could be changed to WSA?

There are - (dashes) in my password, but just tried that on the ipod and it said password was incorrect, so it accepts it without the dashes.

Still cant get the ipod to connect and not sure what to do!

peterbaker

Yes I think you can use 10.0.0.2 or 192.168.1.1 with the Zoom.

Make a good note of what you see in there as existing settings so you can change it back if you need to.

Yes i seems the DSi XL does support WPA and WPA2: http://wiki.answers.com/Q/Does_the_Nintendo_dsi_support_wpa2-psk_encryption although it seems you are stuck with WEP if your sons are networking with older games on the new machines.

I suggest you do change it to Mixed WPA/WPA2 but first you need to get a network cable to connect the laptop directly to the router because the moment you change the security protocol it will probably ask you to set a new passphrase and the moment you click on Apply or Save then the settings on your laptop and DS WEP wireless connections will be obsolete and need updating and your laptop and DSi's will probably no longer be connected to the router let alone the internet.

Even then, you might still be able to reconnect easily and update the laptop wireless and DS wireless to WPA and the new passphrase immediately, but if you were on a network cable whilst you experiment, the uncertainty would not arise.

I can't recommend changng anything without a direct cable connection to the router until you are 100% confident you have it all working on WPA. You should have at least a short network cable (probably yellow) which will have come with the router originally even if you are not using it.

If the Ipod does not accept dashes in the password (wireless network WEP passphrase) then sounds like if you need to stick with WEP then you could try changing the WEP passphrase to one that the Ipod does accept. However, I am sure I read that the speed of the connection to the iPod will probably be disappointing over WEP compared to WPA or None.

Alternatively, and this is probably as secure as WEP, you could use only MAC Filtering instead and have the wireless authentication security set to None. You need to know all the device MAC numbers for that of course. You can get the IPod MAC Number easily enough (I did it for ours: Tap Settings > General > About then scroll down to Wi-Fi Address), and the laptop wireless MAC No (Start/Run type cmd and in the black DOS window type ipconfig /all and scroll down to Wireless Adapter ... Physical Address), but not sure how easily you can establish the DS MAC Nos. Ah, found it ... DSi MAC number here: http://www.nintendo.com/consumer/systems/dsi/en_na/settingsInternet.jsp

As a further safeguard, after you've got MAC filtering working, set the SSID to invisible so no-one is tempted to hack your network.

Any more thoughts anyone? Where've the great minds gone