M&S Turkey Pre-order

scottishminnie

I'm looking for some thoughts here.

I pre-ordered a turkey with a guide price of £49 or so. I fully appreciate that it a guide only however was very surprised when I collected it tonight to be charged £70.50 for the one I was allocated. Does anyone know if this is a normal difference? (Obviously the one I got was bigger)
I did question it (nicely) but the staff were extremely harassed and rather impatiently told me I could leave it if I wasn't happy and venture into the food dept to search for another.

I'm not sure I'd order again - at 9pm it was still chaos (apparently there were over 100 people queing at the store when it opened this morning at 7am and it's only a Simply Food Store) and the staff were clearly stressed. I was also very surprised to be charged for a carrier bag. I niaively thought I would get the whole order in a box so didn't take any bags. the turkey was in a box but the rest required a carrier for which they charge 5p.

Just curious to know what other's experience has been.

poet123

Seems quite a large differential to me. I usually order and M&S turkey crown but have never had so much of a price hike.

zenseeker

You can afford to shop at M&S, yet moan about a 5p carrier bag charge?

dotchas

That seems an excessive jump in price to me.I would not be happy either. Looks like it'll be turkey sandwiches,turkey curry,turkey mince..........till February:rotfl:
Neither would I be amused to be charged 5p for a bag for my £70 Turkey.


*trying to imagine what size an £70 turkey is*

smileyhaggis

scottishminnie wrote: »

I'm looking for some thoughts here.

I pre-ordered a turkey with a guide price of £49 or so. I fully appreciate that it a guide only however was very surprised when I collected it tonight to be charged £70.50 for the one I was allocated. Does anyone know if this is a normal difference? (Obviously the one I got was bigger)
I did question it (nicely) but the staff were extremely harassed and rather impatiently told me I could leave it if I wasn't happy and venture into the food dept to search for another.

I'm not sure I'd order again - at 9pm it was still chaos (apparently there were over 100 people queing at the store when it opened this morning at 7am and it's only a Simply Food Store) and the staff were clearly stressed. I was also very surprised to be charged for a carrier bag. I niaively thought I would get the whole order in a box so didn't take any bags. the turkey was in a box but the rest required a carrier for which they charge 5p.

Just curious to know what other's experience has been.

An email to M & S customer care wouldn't go amiss as this seems a rather large hike in price.
Perhaps your allocated turkey went to another customer??!!
Hope you get some satisfaction from the staff at customer care.

epsilondraconis

In addition to e-mailing M&S, you should also write to them and include a slice of turkey in with the letter. You can say that because the turkey they allocated was so big, you've been trying to get rid of it any way you can.

I'm confident that approach will get them talking about your concerns at M&S HQ.

Gillyx

Oh dear, we ordered a crown that was £25 and when we collected it was the exact price.

When you ordered was it possible to ask for a specific size or were they already sized?

DougFlo

I always take any food I buy at M&S to a non-food checkout and don't then get charged the 5p

And I know it is only 5p, but I think it is a bit much to pay M&S prices for special order items and then they want another 5p. Did the same to me with a Special Order birthday cake that cost £80 plus 5p. Buy some socks for £2 and you get a free bag...how does that work?

jen_br

Actually M&S charge 5p because they want people to REUSE bags... why begrudge them for that Could you not carry your turkey without the bag??

DougFlo

So why do they not charge for bags when buying non-food items?

Load of nonsense...just another way of charging customers who sometimes forget their reuseable bags or nip in on impulse.

If you think they are doing for the environment you are falling for their press office line

sinw

wow that's a costly bird, ne how i hope u enjoy it xx