HELP Needed - Pricing Law

JasX

I'd also tentatively suggest they don't have a legal leg to stand on. Make sure you keep the paperwork and invoice with detail of the goods and price on the bill of sale.

You can double cover yourself by keeping the goods boxed and unused.

I'd be tempted to sit and wait it out.

If they try to bill your card report it to the company as a disputed transaction and send them COPIES of the bill of sale and original order paperwork (print off as much as you can online).

Worst they can do otherwise it try to take you to court over it? Doubt any judge would look sympathetically on a company that turns up with "we advertised and sold a number of expensive goods to peoplr for 2p each.... now we've changed our minds and want £450 for them.... we've changed our minds and think we made a mistake...

unless there is specifically something nasty in the Ts and Cs you're probably fine.

Personally I'd be rebuffing any contact with something along the lines of "I have received the goods as ordered on xxx invoice xxx was paid in full by credit card on xxx and you regard the transaction complete.

Degenerate

zppp wrote: »

I think it depends entirely on the terms of sale in the contract. I think the OP needs to state either the website, or the relevant terms and conditions. It will then be possible to assess what the legal situation is.

A contract of sale is not something the vendor can vary to their heart's content - there are basic constraints implicit in the act of buying something. The payment was made and accepted, the buyer is in possession of the goods, this clearly marks the point at which the transaction is complete. At this stage they have no right to void the sale just because they have made a mistake.

molerat

They had several opportunities to remedy the mistake before the goods were despatched or could have stopped them from being delivered. If, as the the op states, their t&c's state that the contract is formed on despatch how can they rescind the contract. Both parties would have to agree.

Degenerate

dmg24 wrote: »

You have ignored (and don't know about) the concept of mistake, which *could* allow the retailer to rescind the contract.

Nope. Perhaps you are confusing this with the situation where they spot the mistake before despatch. We quite often see people complaining here who think that the existence of contract of sale means that the vendor has to sell them the item at that price, which of course is nonsense. You're not obliged to complete a sale at a mistaken price, but you can't rescind a completed sale.

Newbie_22

Thank you all, I will check the paper work when I get in and let you know what it says.