HELP Needed - Pricing Law

Newbie_22

Hi,

Wondered if any one could advise me on the following.
If a website advises the cost of a product way below the correct price and they take this money and send out the goods, can they then claw this back or charge me again?

Any help is appreciated.

:mad:

onlypaddy

need more details....

Newbie_22

item purchased at 0.02 should be in the range of 450.00 but unsure as not advertised at that. Email recieved shortly after advising the order has been cancelled due to pricing error.
The 0.02 was debited off my card and item recieved this morning?

onlypaddy

i'd send it back if they cancelled the order

dmg24

Newbie_22 wrote: »

item purchased at 0.02 should be in the range of 450.00 but unsure as not advertised at that. Email recieved shortly after advising the order has been cancelled due to pricing error.
The 0.02 was debited off my card and item recieved this morning?

But have they actually sent out the goods?

Newbie_22

yes my mum signed for it this morning. They sent me a dispatch email last night which I didnt get till this morning. Then it arrived?? However they have only charged me 2p

dmg24

So what do you think you should do? Ignore the law, think about the moral side of it. If someone paid you 2p for something that was worth £450 what would you do?

Newbie_22

I have tried to call them and emailed through but I have had no response and its a massive itemI cant just pop it in the post.
I just wonder what else to do now? What can they do? How long should I leave it?

zppp

Newbie_22 wrote: »

I have tried to call them and emailed through but I have had no response and its a massive itemI cant just pop it in the post.
I just wonder what else to do now? What can they do? How long should I leave it?

They have up to six years to claim the money from you from the conclusion of the transaction. Therefore, I would siggest you keep the funds available for them, as they will notice a major discrepancy.

Newbie_22

How can they claim it back when it was advertised at that price and sent out? As part of the terms and conditions it advises payment will not taken until the order is processed. Payment has now been taken surely this should of been picked up before now.....?
Its a huge company.

zppp

Newbie_22 wrote: »

How can they claim it back when it was advertised at that price and sent out? As part of the terms and conditions it advises payment will not taken until the order is processed. Payment has now been taken surely this should of been picked up before now.....?
Its a huge company.

Has this 2p debited your account physically, or is it just pending for that amount? Only, it is likely it has come off your available balance as 2p and they will take £450.