HELP!!! Email address used by website

Enterprise-D

Any chance you can speak to AOL and see if they can reset your password etc?

POPPYOSCAR

Enterprise-D wrote: »

Any chance you can speak to AOL and see if they can reset your password etc?

I have emailed them but as I understand it you can only speak to someone if you hold a paying account with them which I don't.I used to be with them for the internet connection but just kept the email address going when I changed providers. I have a different email account as well but that one seems ok so I don't think it is a problem with my Mac. It would seem that it is only my AOL account that has been targeted.

If anyone knows if there is a tel no I can call and get the password changed I would be grateful.

jayme1

so the 'hackers' had actually changed your password? so you had to use the security answer reset way.

how do you normally read you email on that account? just by webmail (on the internet)? if that is true than all you need to do is change your password, if you are locked out just wait until you are unlocked, then log in and under options if change password.

hubert_cumberdale

is it not locked out because of the spam this is AOL's normal routine

POPPYOSCAR

I found out about this because a lot of the emails bounced back to me- glad that they did but I was wondering why this was.If the email has been sent using my email address how is it that some of them are not being accepted the other end?

POPPYOSCAR

jayme1 wrote: »

so the 'hackers' had actually changed your password? so you had to use the security answer reset way.

how do you normally read you email on that account? just by webmail (on the internet)? if that is true than all you need to do is change your password, if you are locked out just wait until you are unlocked, then log in and under options if change password.

No the password has not been changed but it did not accept security question answers, not sure if I have them right as the account was set up years ago and I have never had to use them before now.

I always get my mail automatically through Safari.

hubert_cumberdale

they have either been bounced back becuase they are invalid addresses or the botnet is known about and the text within the message is banned from the email servers

John_Gray

POPPYOSCAR wrote: »

it did not accept security question answers, not sure if I have them right as the account was set up years ago and I have never had to use them before now.

It's always possible that the spammers have also changed the security questions/answers?

POPPYOSCAR

John_Gray wrote: »

It's always possible that the spammers have also changed the security questions/answers?

Yes, I was thinking that. I have emailed AOL I just hope they come back to me.

hubert_cumberdale

ITS HIGHLY UNLIKELY THAT ANY HUMAN IS EVEN AWARE OF YOUR EMAIL ADDRESS

I VERY MUCH DOUBT THAT THEY HAVE EVER ACCESSED OR WILL EVER ACCESS YOU EMAIL ACCOUNT

hotmail says they have over 300k accounts affected by this spam issue this is why its nothing to do with humans they wouldnt have time it all automagic