Vodafone have charged me for phone just received.

pippy100

Hi,
We have just bought a contract phone for our son for christmas and have put it in my husbands name.
We decided to collect instore and it was ready for collection on the 6th December but did not pick it up until the following day.
I have just been on my husbands account online and he now has 2 phones registered, which we assume 1 of them is my sons(don't know as yet as we haven't turned my son's phone on so don't even know what his number is)
But he has been charged £2.90 date 3-5 the December and the amount his under the minutes of the contract.
Does anyone know why this would appear on his account like this?

Thanks.

[Deleted User]

pippy100 wrote: »

just bought a contract phone for our son for christmas

This can only end in tears...

brightgirl

Possible 3 Dec was your connection date and your billing date is the 5th. So they might charge you 3-5 Dec then the additional month.

forgotmyname

Wait until the bills for internet use start to roll in.

Kids start sending emails & texts to youtube video's which soon eats into the 500mb limit most of the
tariffs allow.

pippy100

billbennett wrote: »

This can only end in tears...

forgotmyname wrote: »

Wait until the bills for internet use start to roll in.

Kids start sending emails & texts to youtube video's which soon eats into the 500mb limit most of the
tariffs allow.

brightgirl wrote: »

Possible 3 Dec was your connection date and your billing date is the 5th. So they might charge you 3-5 Dec then the additional month.

Hmmmm, i wonder if i didn't tell you it was for my son how the replies would have been different or may have had no replies at all!!

brightgirl- Thank You for your reply. The only one who actually gave me an answer to my question.

As it is i have now got to the bottom of this issue.
Thanks.

Wintermute

brightgirl wrote: »

Possible 3 Dec was your connection date and your billing date is the 5th. So they might charge you 3-5 Dec then the additional month.

Sounds like it, network providers charge you line rental a month in advance, when you first get your phone the chances are it's going to take a day or two for everything on their systems to fully setup so your first bill is usually for 31, 32 or 33 days rather than the standard 30 day billing month.

As you only picked up the phone on the 6th it might be worth giving vodafone a call and see if they'll credit you for the days you didn't have the phone.