Adrian Flux Car insurance

indierocker85

Hi

I phoned up at 3:30pm this afternoon to hypothetically enquire how much it would cost to cancel my policy.

They asked why I was cancelling

I said "I can't afford it anymore"

They said "Why's is that Sir?"

I say "I am in the process of becoming a self employed web designer and don't have a fixed income anymore, and therefore I need to reduce my outgoings"

She then asks "What is it your doing?"

I said "I will be doing web design"

She says "Hold the line" then comes back and tells me I have to pay £78.60 to cancel (£25 admin and £53.60 fees). And a £57.86 charge for a change of profession.

Now I think she has been totally sly and caught me off guard, and given I was ringing because I couldn't afford it

I am disgusted

gordikin

Why are you disgusted?

System

you rang to find out the cost so you expected to pay to cancel.

indierocker85

indierocker85 wrote: »

And a £57.86 charge for a change of profession.

Now I think she has been totally sly and caught me off guard, and given I was ringing because I couldn't afford it

I am disgusted

Disgusted with this.

Optimist

They dont get [STRIKE]many[/STRIKE] any good reviews on the net either.

I fear this is a prime example of only give the bare minimum of information. You should have stopped at the "I cant afford it anymore"

shaun_from_Africa

I fear this is a prime example of only give the bare minimum of information. You should have stopped at the "I cant afford it anymore"

So if they failed to inform the insurance company of their change of profession, what do you think would happen if they found out about this following a claim?
Giving an insurance company the correct details to ensure that your policy is valid is not in my opinion "the bare minimum of information".

They dont get any good reviews on the net either.

There are some good ones here.

http://www.ciao.co.uk/Reviews/Adrian_Flux_Insurance__5097705

Just about all the reviews comment on how cheap the premiums are, so why do you think they are so cheap?
If people want top quality customer service then pick a company that provides this service by charging more for it.

Optimist

shaun_from_Africa wrote: »

So if they failed to inform the insurance company of their change of profession, what do you think would happen if they found out about this following a claim?
Giving an insurance company the correct details to ensure that your policy is valid is not in my opinion "the bare minimum of information".

As you obviously missed it the OP was asking about cancelling the policy as they could no longer afford it.

shaun_from_Africa

As you obviously missed it the OP was asking about cancelling the policy

No, I think you missed it.
The OP was asking "hypothetically". (ie, they may not go ahead and cancel at this time, if at all)
However, there was nothing hypothetical about their employment status as they clearly stated that they are already in the process of changing it.

Equaliser123

CHRISSYG wrote: »

you rang to find out the cost so you expected to pay to cancel.

Did you not read the OP - why should the OP be made to pay the change of employment charge when cancelling?

Optimist

shaun_from_Africa wrote: »

No, I think you missed it.
The OP was asking "hypothetically". (ie, they may not go ahead and cancel at this time, if at all)
However, there was nothing hypothetical about their employment status as they clearly stated that they are already in the process of changing it.

Strange I never thought being in the process of changing meant I have changed.

shaun_from_Africa

Strange I never thought "being in the process of changing" meant I have changed.

You really must read more closely as the OP has already given up their previous employment as they are no longer getting paid, and this shows that something certainly has changed.

and don't have a fixed income anymore

Not "I won't have a fixed income in the future", but that they don't have a fixed income now.