HG3 charging for an extra 30 days

N8user

Hi everyone,

My contract with three expires on the 11th December, iv already got a new contract and when i got the PAC code from three I assumed that the contract would simply end on the 11th.

However, they are now saying that I need to give 30 days notice, so I will in effect be paying for a contract that no longer exists untill Jan!

I was under the impression that unless i renewed my contract with three (which i havn't) then it would just end on the 11th, and iv never heard of having to give 30 days notice before.

any help would be appreciated... i dont want to be paying for two contracts at the same time.

:money:

noelphobic

N8user wrote: »

Hi everyone,

My contract with three expires on the 11th December, iv already got a new contract and when i got the PAC code from three I assumed that the contract would simply end on the 11th.

However, they are now saying that I need to give 30 days notice, so I will in effect be paying for a contract that no longer exists untill Jan!

I was under the impression that unless i renewed my contract with three (which i havn't) then it would just end on the 11th, and iv never heard of having to give 30 days notice before.

any help would be appreciated... i dont want to be paying for two contracts at the same time.

:money:

when did you get the PAC?

Jon_01

Your contract doesn't expire. All that happens is the mimimum term is up. After that it drops into a 30 day rolling contract which you have to give 30 days notice to end. Its all in the T&C's.

If you didn't want it to end and it just stopped at the 18/24 month mark you wouldn't be too pleased would you ?

Malky

30 days notice to cancel is standard practice. This means that you should have requested your PAC code on the 11th November.

JJ_Egan

A query on that is you not in contract /with the network until your PAC code has actually been used like a MAC code for the Internet . jje

N8user

thanks for the replies. its at least put my mind at ease that im not being completely ripped off by three.

i got the pac code today and t-mobile are switching it on tuesday - im not sure what happens to my three sim that im still paying for after that though :S

:snow_grin

OneADay

N8user wrote: »

thanks for the replies. its at least put my mind at ease that im not being completely ripped off by three.

i got the pac code today and t-mobile are switching it on tuesday - im not sure what happens to my three sim that im still paying for after that though :S

:snow_grin

3 sim stops working once the number the switches - you still have to pay 3 up to the 30 day notice date.