good discount code stack available with Matalan

laurenweird

Money from my order is on hold in my account but not actually been taken out (made order 3rd Dec)

Still at "exported" in my order status.

Fingers crossed I get my order :j and everyone else gets theres as well

jippynip

my money has gone from pending to not there... wonder if that means they aren't sending it

Natbag

The difference between my balance and available balance is about the same as my Matalan order, so still pending - not heard anything by e-mail yet. Wish they'd hurry up so if needs be I can have my money back and make other arrangements if I'm not going to get the 2 gifts and PJs I ordered

shellywelly1968

Has anyone been brave enough to contact Matalan about their orders and if so have they replied?????

jippynip

im thinking of calling them. Its becoming a bit of a joke. Either we are getting the orders or we aren't. Im not happy with being messed about. Will need to find gifts elsewhere if they don't send order. So sooner rather than later to let us know would be good!

cambermam

jippynip wrote: »

im thinking of calling them. Its becoming a bit of a joke. Either we are getting the orders or we aren't. Im not happy with being messed about. Will need to find gifts elsewhere if they don't send order. So sooner rather than later to let us know would be good!

Give it a bit longer. Surely they'll have to tell us outright, not just refund money and say nothing

ootie

I telephoned yesterday, no order or account details ( didn't want to bring attention to anything). They told me that my order from Thursday, around 4pm, should go out for delivery tomorrow (Tuesdsay).

jippynip

Some people have had theres. I really don't think we are going to get the order. I might send them a general enquiry email at the moment. Nothing specific. See if theres a delay or something with deliveries. If there isn't i personally will assume its not coming. To be recredited back to account is not a good sign.

jippynip

ootie wrote: »

I telephoned yesterday, no order or account details ( didn't want to bring attention to anything). They told me that my order from Thursday, around 4pm, should go out for delivery tomorrow (Tuesdsay).

thanks for the info. Has the money been taken from your account? is it pending etc

klolav

shellywelly1968 wrote: »

Has anyone been brave enough to contact Matalan about their orders and if so have they replied?????

I emailed to request to cancel my first order, because something jumped out of my basket, which didn't make it such a good deal.
I re ordered under hubbys email then emailed cancellation request. My order was then never in my account so I guessed it had been cancelled straightaway. I then had a call on Sat saying they would cancel as requested. Then had an email yesterday saying that my cancellation request couldn't go through due to being very busy and having lots of orders to deal with. and also because it has been picked and waiting to be dispatched!
But the order isn't on my account! Strange happenings! mine (the ones i want)are both still showing exported! Hopefully we will all be receiving them today or tomorrow.:)