£15 Travelodge Xmas Sale

ShopperHolic

Bit I can't work out is why the need to overbook considering you will still be charged if you don't turn up so they get their money either way.

kit

OMG - that is not good - I cant get there early, cant leave work till 5.30 ish and its a 4 hour drive in rush hour.

Not sure what to do now - its a non refundable booking and I cant afford to lose that money.

Portlandbill

mrs2fat wrote:

ive used travelodge loads, and know many other people who use them regular and have never had a problem with them.
i know the watchdog thing made them seem like !!!!!!!s but personally id def use them again

It has become much worse since a change of ownership.:eek:

timviola

I have been told that if you reconfirm on the day of occupancy then your room is secured. Don't know if this is correct though. This from a colleague who arrived after midnight and was handed a duvet and advised to sleep in his car! Any experience of this anyone?

photome

timviola wrote:

I have been told that if you reconfirm on the day of occupancy then your room is secured. Don't know if this is correct though. This from a colleague who arrived after midnight and was handed a duvet and advised to sleep in his car! Any experience of this anyone?

Watchdog had an example of someone ringing on the day to advise they would be arriving late but it made no difference

Babbler

ShopperHolic wrote:

Bit I can't work out is why the need to overbook considering you will still be charged if you don't turn up so they get their money either way.

On the show last night you got charged even if you DID turn up! The people who got turned away got letters telling them they didnt turn up and would have to pay.

What amuses me is the people just took it and put up little resistance. I would have said "fine, call the police. Im sleeping here in the corridor until you get me a room here". or suied for breach of contract! This would never happen in the states.

Can you imagine and American turning up to be told they had no room even though they were guaranteed one??? Hmmmm...

One old bloke slept in his car!!! :eek:

haveagoade

Having seen Watchdog,I would Never book a room at a Travelodge,without taking a Tent and Sleeping bag just in case!

sandybrag

I too saw Watchdog last night and this feature on the Travellodge and was absolutely disgusted. I cannot believe that even if you pay for a room in advance, that room is not guaranteed to be yours, and may be given to somebody else if the Travelodge fills up and you haven't arrived. I assumed this would probably affect people arriving late at night, but one family arrived at just 5pm to find theyre room had been given to somebody else!.
What other business lets you pay for something and then says tough, we cant supply it, and by the way your not getting your money back either.

The icing on the cake is apparently if you dont turn up to take the room, they will actually charge an additional fee for not doing so! (I may have that wrong, but couldnt believe that part either).

Clowance

Babbler wrote:

What amuses me is the people just took it and put up little resistance. I would have said "fine, call the police. Im sleeping here in the corridor until you get me a room here". or suied for breach of contract!

Yes, perhaps someone should take them to small claims.
What would happen if , on being told your "guaranteed" room is not available but you can go to a travelodge miles away (maybe), you say, NO, I want to stay in this area, and you get a refund and stay in a Premier/IBIS/Novotel etc and then claim in small claims for the additional cost?

Any lawyers out there to advise? It hasnt happened to me, but it may have to someone else.

As to the person who said they still have the money for the room so why sell it twice, I thought that but perhaps they make money from breakfasts and extras which they dont want to lose out on. Still, taking money for a service and then not providing it as offered (not miles away) Must surely be breach of contract.

mirandamayhem

i won't be using travelodge anytime soon i fear. it's a shame because we've never had a problem but i can't say i want to risk it now i've seen wd!