UGGS and Rubbersole.co.uk

evie451

They took my cash, told me they were packing the order and then sent me a tracking number...2 days later I got an email saying they couldnt fulfill the order so I told them I was annoyed and wanted a refund but had no reply from them at all...just sent another email through the website.......:mad:

mummyofonechild

evie451 wrote: »

They took my cash, told me they were packing the order and then sent me a tracking number...2 days later I got an email saying they couldnt fulfill the order so I told them I was annoyed and wanted a refund but had no reply from them at all...just sent another email through the website.......:mad:

Contact your card issuer as well xx

evie451

well emailing through the contact page on the website got a response saying they have ordered me a full refund......I tried the phone number on the beginning of this thread just prior to getting an email response but the phone wasnt being answered and the offer to leave a voicemail was not working and just cut me off....

Hopefully the cash will appear in my bank acct soon as I need it to make an alternative arrangement!!:(

dummydaydream

I received my UGGs last week after a few days of nailbiting wondering if the parcel would turn up. Luckily they fit fine and I'll be keeping them. Thank goodness because I didn't fancy trying to get a refund from Rubbersole after realising that there was no paperwork in the parcel and no contact info on the website.

I won't be using Rubbersole again until they sort out their customer service. It's just not on to pay that amount of money and then be left with no way to contact them.

lola45

I finally got a response after using the contact page on the website like evie451 did and they said due to weather conditions there is a delay and to track my order with the tracking number they first gave me. I tried to track it again and no item found. I hit the reply button on their email and said in capital letters it doesn't work. Have had a reply that a full refund will be given. I wonder how long that is going to take?

fluffyscruffy

Just a cautionary note, If you ever need to return anything to them, you will be waiting a very long time for a refund.
I have been waiting since March. The only way I could get them to answer my enquiries was to send them a recorded delivery letter as advised by trading standards. They have now acknowledged receipt of the boots I returned in February & am still waiting for my £149 back. I dont know what to do now but I would never buy from them again.