Property buying/selling timeline - currently into week 21
04/12/20: Both properties listed for sale
11/01/21: Offers
accepted on both sales & on our joint purchase
25/01/21: Identity checks completed, solicitors instructed
27/01/21: Purchase survey & valuation complete, mortgage offer
received
05/02/21: Reduction agreed on partner's sale (under-valuation) & on
purchase. Mortgage offer amended
08/02/21: Buyers pack returned to solicitor - sellers packs already returned
26/02/21:
Partner's sale contract signed
10/03/21: Purchase searches all back
16/03/21: My sale contract signed
28/03/21: Purchase enquiries satisfied, Title
Report & contracts issued, contracts signed & returned
11/05/21: Still waiting on final enquiry in the adjoining chain to be resolved. Consent to break the chain granted, instruction to move to exchange given.
17/05/21: All parties agreed to June 3rd for completion
27/05/21: Exchanged on my sale only
28/05/21: ALL EXCHANGED!
03/06/21: Completion
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Joules price error!
Comments
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I agree. A polite apologetic e-mail would be a lot better than just plain ignoring us. It doesn't give me any confidence in their customer service so I won't be shopping with them again.0
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Well I've been thinking about this one and IMO I think this is the perfect one to complain about. The fact that they have delivered free tights to people who bought something else even for very little and ignored the other orders without any payment now leaves them open for a trading standards investigation. I like a lot of you probably have a screen shot of my order and can still access my account which shows the order as placed, has an order number and I have a confirmation email all showing the oitem price at 0.00. They would have a lot of explaining to do about why they have sent orders only to people who have given them some money especially with it being in the news about false and misleading advertising. How can they say it was pricing error on the website and they do not have to supply the goods at that (free) price when they have done exactly that to selective customers. I agree with other comments you win some you loose some but maybe not this time. OK I'm ready for the bashing :rotfl:0
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I say bring it on Magsta!
Property buying/selling timeline - currently into week 21
04/12/20: Both properties listed for sale
11/01/21: Offers accepted on both sales & on our joint purchase
25/01/21: Identity checks completed, solicitors instructed
27/01/21: Purchase survey & valuation complete, mortgage offer received
05/02/21: Reduction agreed on partner's sale (under-valuation) & on purchase. Mortgage offer amended
08/02/21: Buyers pack returned to solicitor - sellers packs already returned
26/02/21: Partner's sale contract signed
10/03/21: Purchase searches all back
16/03/21: My sale contract signed
28/03/21: Purchase enquiries satisfied, Title Report & contracts issued, contracts signed & returned
11/05/21: Still waiting on final enquiry in the adjoining chain to be resolved. Consent to break the chain granted, instruction to move to exchange given.
17/05/21: All parties agreed to June 3rd for completion
27/05/21: Exchanged on my sale only
28/05/21: ALL EXCHANGED!
03/06/21: Completion0 -
I agree. A polite apologetic e-mail would be a lot better than just plain ignoring us. It doesn't give me any confidence in their customer service so I won't be shopping with them again.
to be perfectly honest if i was in business and folk had ordered piles of stuff of me for nothing i would ignore them too
Make £2018 in 2018 - £9.500 -
You Go MAGSTA!!! Don't let them get away with this shoddy treatment of MSE'ers!!!!!:)0
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Oh dear I'm so easily talked into things I feel a phone call coming on. lol0
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KingLarson - if it were my business I would send an apology, maybe a small discount instead - that's polite and good business sense. Potential clients will appreciate your honesty and the gesture and would be more likely to order again. Ignoring people doesn't give them confidence that your customer service is any good, they would just think if they ordered anything and had a problem that you'd never get back to them. I think they could have handled this a lot better and even worked it to their advantage. But instead they are shooting themselves in the foot.
Magsta - I think we've given them long enough now, so go for it, and good luck if you do, let us know what they say Property buying/selling timeline - currently into week 21
04/12/20: Both properties listed for sale
11/01/21: Offers accepted on both sales & on our joint purchase
25/01/21: Identity checks completed, solicitors instructed
27/01/21: Purchase survey & valuation complete, mortgage offer received
05/02/21: Reduction agreed on partner's sale (under-valuation) & on purchase. Mortgage offer amended
08/02/21: Buyers pack returned to solicitor - sellers packs already returned
26/02/21: Partner's sale contract signed
10/03/21: Purchase searches all back
16/03/21: My sale contract signed
28/03/21: Purchase enquiries satisfied, Title Report & contracts issued, contracts signed & returned
11/05/21: Still waiting on final enquiry in the adjoining chain to be resolved. Consent to break the chain granted, instruction to move to exchange given.
17/05/21: All parties agreed to June 3rd for completion
27/05/21: Exchanged on my sale only
28/05/21: ALL EXCHANGED!
03/06/21: Completion0 -
'Order No: W*******
with reference to the above order, just wandered what was was happening? My friend ordered exactly the same items but added a £1.50 gift bag so recieved the 'free' tights, so are you going to send these or not? Would rather you let me know either way as its not good customer service to just seemingly ignore the order!
Kind Regards,
Mrs Bakewell'
This is what i have emailed them! Nothing to loose either way!!!!0 -
Oh dear I'm so easily talked into things I feel a phone call coming on. lol
Please do, and record the phonecall so we can hear their reaction! :rotfl:KingLarson - if it were my business I would send an apology, maybe a small discount instead - that's polite and good business sense.
You think you deserve an apology because you tried to take advantage of a blatant mistake? Get over yourself! Joules have excellent customer service when dealing with real customers. I doubt very much they want you to be one.
Gone ... or have I?0
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