Joules price error!

Faber_2

I'm wondering if you 'slipped through the net' before they noticed the glitch...enjoy your tights though!

Faber_2

According to their facebook page:

"We are currently experiencing some technical difficulties in our Customer Services department and online."

which might be why some people are still on 'order placed' x

bluelagoonster

30/11 - 12:30am - Ordered Jumper + 3x Tights for Wife (total £45 - cost of jumper / all tights free)
30/11 - 3:30pm - Checked account online status "Dispatched"
01/12 - 5:15pm - Delivery arrived - including Jumper and 3x Tights - receipt showing Jumper and tights (only charged for Jumper).

Only email received in process was order confirmation - nothing relating to dispatch. Hope this helps.

butterfly2001

still waiting but shall keep you posted when my order arrives

claire21

I cant get to my account, it just keeps whizzing round, so I have no idea what happened with my order, no emails recd

Can everyone else click to their account ?

Faber_2

I could view mine earlier but when I clicked to look for more details it wouldn't work. I know they are having problems with their website at the moment x

nosh86

claire21 wrote: »

I cant get to my account, it just keeps whizzing round, so I have no idea what happened with my order, no emails recd

Can everyone else click to their account ?

I've been able to go into my account without any problem.

It still says 'placed'. I'm not too sure we will get this, but lets just wait and see!

ukjoel

READ THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Earlier this year Joules had a similar glitch. Their code for 15% discount actually gave a £15 discount instead. I ordered a large number of £16 orders with the code. Money was taken from my card for these orders.

I received conformation of order but then received an email saying an error had been made, my order was being cancelled and as a goodwill gesture they would offer me a 50% discount for 24 hours on any items up to a specific value.

I ignored the mails as even 50% of joules prices is a bit steep for me. A week letter I received 30+ packages through the door.

Apparently as they had taken payment they couldnt cancel the order unless I consented to.

My reason for writing this is that if payment has been taken they may try this approach again. Sit tight and your goods should arrive.

silly_sausage_4

ukjoel wrote: »

READ THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Earlier this year Joules had a similar glitch. Their code for 15% discount actually gave a £15 discount instead. I ordered a large number of £16 orders with the code. Money was taken from my card for these orders.

I received conformation of order but then received an email saying an error had been made, my order was being cancelled and as a goodwill gesture they would offer me a 50% discount for 24 hours on any items up to a specific value.

I ignored the mails as even 50% of joules prices is a bit steep for me. A week letter I received 30+ packages through the door.

Apparently as they had taken payment they couldnt cancel the order unless I consented to.

My reason for writing this is that if payment has been taken they may try this approach again. Sit tight and your goods should arrive.

Would this work though as we actually paid £0.00??

claire21

i paid zero - thinking thats why i had no emails eg nothing actually went through