Sky Digital Viewing Card

McKneff

So what do i do then, just ring them up and cancel the multi room, I havent heard of multi room being any more than £10 a month,
whereis thsi £80 a month coming from.

McKneff

spike7451 wrote: »

She will be worse of as she was only paying a tenner at your home & will have to pay full price at her new home,unless she's hoping to still pay you a tenner a month & get the service at her new home for that price,which is why Sky do the ringbacks.
The Sky installer's talking out of his hoop...
Sky's engineers are just installers with little or know knowledge of anything except installing Sky.They also don't really care much as they get paid by the job & therefore want to get in & away as quick as possible.If she got multi room installed yesterday,she'll have to connect the boxes to the phone line.
Sky will eventually kill the card in the box but,in your case,worse case would be that Sky look at how long you have had multi room,how many callbacks have failed & back bill you full cost for the packages.

No, she didnt get multi room installed yesterday, just the basic sky package. They dont have a phone line. and wont have for a couple of weeks.

Phantom_Flan_Flinger

The ringback Sky do to the multiroom box is to make sure the box is in the same house as the main subscription box.

As already mentioned, it's to stop people giving the multiroom card to others, effectively giving them all the channels you get for £10/month.
When Sky don't 'see' the multiroom box they stop charging you the multiroom subscription and start charging for 2 seperate subscriptions. The £40 I mentioned is just an example as you haven't actually stated what your monthly sub is. If you take your current monthly sub, remove the £10 multiroom part and then double the remaining. This is what Sky will start charging you.

It may not happen right away and I've heard of some who've got away with it. Just keep an eye on your bank account for a double subscription payment.

The only way to stop you being charged twice is to stop the multiroom sub.

spike7451

McKneff wrote: »

So what do i do then, just ring them up and cancel the multi room, I havent heard of multi room being any more than £10 a month,
whereis thsi £80 a month coming from.

You can read about it here;

http://www.sky.com/helpcentre/moving-home/performing-a-call-back/index.html

Sky Multiroom customers

If you are a Sky Multiroom customer, you will need to perform a call-back to continue receiving Sky multiroom at your discounted rate.
Your Sky Multiroom dishes need to be connected to one working phone line.

As well as on these other forums;

http://www.digitalspy.co.uk/forums/showthread.php?t=944533

McKneff

Spike 4751 on your first link they are saying that i must do the call back to Sky from the box.
eh. I have had multiroom for 3 years, never even heard of this so obviously have never done it.

I thought from all the posts on here that Sky contact my multi room, not me contact them.
Am i being thick here.

Im still stuck now as to what to do.

I think the best thing is to just fess up................
All this has happened just over the past 3 days so not too bad. I'll be pleading ignorance and it will be the truth. lol

Nilrem

The ring back from the sky boxed is pretty much silent, as iirc it waits until late night/early morning then dials out if there is a dial tone (presumably to a free phone number).

Unless you happen to pick the phone up whilst the call is in progress you wouldn't know about it, as it's done silently and automatically and I suspect the call only lasts seconds as all that needs to happen is for the STB to make the connection and pass on it's ID (on a PC dial up modem the handshake can take <10 seconds, and the ID part would probably take less than a second).

spike7451

McKneff wrote: »

Spike 4751 on your first link they are saying that i must do the call back to Sky from the box.
eh. I have had multiroom for 3 years, never even heard of this so obviously have never done it.

I thought from all the posts on here that Sky contact my multi room, not me contact them.
Am i being thick here.

Im still stuck now as to what to do.

I think the best thing is to just fess up................
All this has happened just over the past 3 days so not too bad. I'll be pleading ignorance and it will be the truth. lol

Sorry,I forgot to add as I was in a rush that the sometimes,if the box modem fails or Sky send out the 'warning' letters prior to charging full price,they will ask you to do a manual ring-back,which is what the instructions in the link refer to.
If the manual ring-back fails,then they'll send out an installer/trained monkey...
As nowt's happened in three years,I wouldn't worry about it.

McKneff

I think Ill just leave it then, if they ask fro a ring back from me then Ill just go and get the box back (its only 5 minutes away) do the call then take it away again.

Thanks for the clarification. I thought it was just me:o