Ever had your Halifax online access suspended? What now?

AnonymousForObviousReason

diable wrote: »

Maybe your "GF" could work off the loan another way ;o)))))))))))

LOL I know what you're saying. I made got GF to do my accounts, a fair days pay for a fair days work, good thinking.

zppp

K_P83 wrote: »

It's all done now, but to reply to the above...

I did get those numbers, but nothing under the "Freephone" column. I thought freephone would be the ONLY freephone number? Had never seen an 01/02/03 number before??

They are landline numbers, not premium rate or freephone numbers.

Mikeyorks

The blocked access is almost certainly due to accessing the account via a different PC to the usual. The Halifax system detects that (it's in lieu of security via 'card readers') and attempts to call you on the telephone number you have nominated.
No nominated number / unable to contact you on the nominated number/ get the provided code incorrect on the call ..... all equals suspended access.

http://www.halifax.co.uk/onlinebankinghelp/manage-your-details/?!!!!!HC4

JuicyJesus

K_P83 wrote: »

I know her details are her details, and mine are mine, but we're not anal about it & trust each other. I know there's the whole what if scenario, but no.

But... yes.

There's a whole heap of fun in store should you break up and one of you decides to exact a little bit of revenge. Which, incidentally, the bank won't reimburse you/her for, because you've/she's given out your security details. Don't say it won't ever happen, because it could and (in this scenario) often does.

There are very good reasons banks say not to give your login details or PINs to anyone else, even if they're your partner.

hopefulfooluk

This happened to me when I logged onto my Halifax online banking when I was in Australia once. They unblocked it when I rang them.

tony1947

Mikeyorks wrote: »

The blocked access is almost certainly due to accessing the account via a different PC to the usual.]

I am not sure how this can be true (but it maybe!!) I have used Halifax online banking for years and have accessed my accounts from all over the world via various hotel business centres. However, other than paying off a Clarity Card ATM withdrawal by transferring money from my current account about two months ago whilst in Canada I haven't done it often recently. If this is a new bit of security technology then I find it a bit worrying as I had intended to do the same as I have always done when visiting Oz in January next year.

I usually warn them I will be using a credit card abroad so maybe this is why I have been lucky up to now.

I think a call to customer services is needed tomorrow.

bobblebob

So do Halifax log the IP address used to login and block any attempts to log in with different IPs?

hopefulfooluk

bobblebob wrote: »

So do Halifax log the IP address used to login and block any attempts to log in with different IPs?

I seriously doubt it as a significant percentage of the UK population have dynamic IPs and if they blocked different IPs there would be massive complaints.

They probably just flag up IP ranges that have historically proved to be high fraud risks, or countries that fall outside of your normal travel pattern.

Loughton_Monkey

rb10 wrote: »

Even if she said it was fine, it's still not. Her online login details are for her, and her only. She doesn't have the right to delegate her access to anyone else, you or otherwise.

I don't know if I'm in a very small minority, but the vast majority of e-mail accounts in my wife's name are never handled by her. She doesn't even know the passwords!

No. This is no 'scam' or dishonesty. It's just that I handle all the finances around here (she cannot be @rsed), and for tax reasons (and FSCS limits, ISA limits, etc.) I have to 'engineer' cash and interest between the two of us.

Of course she 'knows of them' to the extent that she would get e-mails confirming setting up an account.... and log-in intructions are in our safe - together with meticulous accounts of where the money is lodged on the computer. But I handle every transaction in her name.

tony1947

Loughton_Monkey wrote: »

I don't know if I'm in a very small minority, but the vast majority of e-mail accounts in my wife's name are never handled by her. She doesn't even know the passwords!

No. This is no 'scam' or dishonesty. It's just that I handle all the finances around here (she cannot be @rsed), and for tax reasons (and FSCS limits, ISA limits, etc.) I have to 'engineer' cash and interest between the two of us.

Of course she 'knows of them' to the extent that she would get e-mails confirming setting up an account.... and log-in intructions are in our safe - together with meticulous accounts of where the money is lodged on the computer. But I handle every transaction in her name.

Uncanny, cue the twilight zone music, you must be my doppleganger. I could not change a single word of the above. I may be living in a parallel universe and didn't know it.

I suspect there are thousands, nay hundreds of thousands of marriages/relationships where one person controls all the family accounts for tax/best interest/etc,etc and the partner is more than happy to let them. I have lost count of the number of times where we have phoned financial institutions where my wifes first words after the security questions are "could you speak to my husband"