Real Life MMD: Should we keep the wine?

tallgirld

A similar thing happened to me a couple of weeks ago. I ordered loads of bottles of Brandy (im not an alcoholic) :-) and some shopping but noticed that there was also a load of shopping that I hadn't ordered. The only reason I knew it wasn't mine is because there was lots of meat which I do not eat. I told the driver straight away and he was grateful as some other shopper would have been missing some of their order.

I think in your case as you have attempted for 30 MINUTES to get through without any success you have probably paid for it with the phone call. Was it one of those premium rate numbers?!!:-)

Alternatively you could take it back to the store. Can you be bothered though?? It's well icy out there at the moment. GO ON DRINK IT :-)

MrsE_2

bhgold wrote: »

What would you do if it were the other way round ? I think I know.
Send them an e-mail and let them collect on your next delivery.or whenever they wish.

What would Tesco do if it were the other way around?

When they overcharge me, I have to go to them, to get my money back. They certainly don't chase after me with it.

carol5806

Yes I think you should keep it but share with friends. You tried to phone and report it but couldn't get through so it's not your fault. They are also a big company and won't miss it!

ringley

I had this happen with Tesco about 6 months ago. I ordered 2 cases of beer which were on a 2 for £15 offer, but I got 2 lots of 2 cases, as the cases were packed in 2s. I emailed Tesco, and got an email back the next day from the store manager telling me to keep it with their compliments. Sorry, but unless you've had an actual response saying you can keep it, it's just not right. Send an email...

newlifenewsong

The same thing happened to me two years ago when I received an extra case of wine after I had ordered the original one on offer (from the MSE 'loophole' - signing up for a wine club and getting the half price first case before cancelling). The difference is that my call got answered within a reasonable amount of time, they apologised for the error (they had failed to cancel my subscription when I asked for it), and offered to either pick up the extra case or let me have it at a discount (not half price). I went for the discount, and asked them to send me confirmation of the cancellation and a bill for the discounted wine to make sure that a) it was cancelled and b) they didn't charge my card the full amount by mistake.
So yes, be honest and try again using a different method, as they may offer you a 'thank you discount', but just keeping the wine seems dishonest to me. On the other hand, if the supermarket is not forthcoming, then I would weigh the value of my time chasing up their mistake against the gain I may make (whether monetary by getting the wine or conscientiously by returning the wine) and decide accordingly. My rule of thumb in general is this: will my enjoyment outweigh my guilt (if something is not that morally great - e.g. this story) or someone else's discomfort (e.g. reclining my seat aaaallll the way back on a plane). If yes, I do it, if not, I leave it

Tandra

Nobody has mentioned the farmers that all supermarket chains "steal" from on a daily basis. Paying a pittance for produce that takes so much time and effort to grow, just to enable their own pockets to be lined. I don't believe the pious rhetoric that has spewed forth on this subject. KEEP THE WINE, DRINK IT & MOST OF ALL ENJOY IT!!

olliedog

For your own conscience you need to make another attempt to contact them. You've failed on the phone and sending a letter will cost you the price of a stamp. Forget about mentioning it to the delivery driver, as he may not have a conscience. Send an email to them saying that if you don't hear from them within so many days, then you will assume they do not want the wine back. Hang onto it for a week or two after the date you've given them, and well, then ........go for it.

alstukes

Talent wrote: »

It's not yours, you know it, so keeping is thieving. You must contact head office and tell them you have it and ask them what they wan you to do. Probably they'll say keep it. Then it's not thieving.

actually, we should look at the definition of theft here really before going off talking about things we are not quite sure of.

Theft is defined as
Dishonestly appropriating property
belonging to another
with the intention of permanently depriving the owner of that property.

since you did not appropriate the wine dishonestly it is, and CANNOT be theft. you noticed after you had appropriated the wine that you had it.

You have also made a reasonable attempt at informing the store of their mistake (not your dishonesty!)

no1riggie

Reality123 wrote: »

I find it almost laughable that one person posting claims he/she spots 20p errors in the supermarket bill. That sounds like a complete exaggeration to me and devalues their opinion to worthlessness.

You must be better off than I am. But then, I'm a public sector worker so I need to watch every penny! I study my receipt very carefully after every shop and I've gone to the customer service desk for 5p in the past. I need it more that Tesco!!

Paris_Anthony

For those saying it is theft, and quoting that they are planning to permanently deprive the company of the wine, there also HAS to be 'felonious misappropriation'. It was a mistake, and one NOT made by themselves, therefore no felonious misappropriation, therefore no theft. And the fact that they made an effort to return it... well, seeing as 'all calls are recorded', I'm sure the company has a record of the call made to try to rectify their error, and if not the phone bill will have, so any accusation of 'no attempt made to make the company aware of the error' can be disproven.
I say this counts as fairly safe ground, so enjoy the wine, I would.