No network from 3 and they know!

Albear

Hi the three of us in my household are all on 3, my wife and my son's contracts have expired so they could upgrade/moveon, My contract expires 27th Feb but I could upgrade now. I had decided this time to either renew or change all after 27th Feb. But the past two weeks we have lost all network coverage at home, absolutley nil! I rang 3 a few days back and they said tech services would ring me to sort it out. Had a phone call lunchtime from 3 tech support to say yes they knew I had no coverage, the Orange back up transmitter had been removed?? He said we would put a call to customer services so they could help fix the issue? How could they do that I asked you are the techie and you are telling me I have no coverage, I will get coverage eventaully he told me but he didn't know when??
Meanwhile we are all paying our contracts by DD. My wife uses her phone to ring me at home, I'm retired I use my phone at home and my son uses his in the village when he goes out so he can call us or we can call him if needed, but with no coverage at the home end the phones are pretty useless.
Am I in my rights to immediatley terminate, does anyone know? and claim my payments back? The contracts are of no use to me! Any advice please
Thanks
Alan

petermann3

3 are turning off orange roaming there are so many people with no signal now i'm one of them.
3 have offered me to terminate all my contracts early with no charges but they will fill you in with a loads of crap like the network will be up and running in your area within 2 weeks its now been 3 months for me with no signal.



take a look at three blog
www.blog.three.co.uk

gjchester

Albear wrote: »

Am I in my rights to immediatley terminate, does anyone know? and claim my payments back? The =7(/.;lolcontracts are of no use to me! Any advice please
Thanks
Alan

You have no rights to terminate the service per se, the T&C state that there will be times when you will recieve no service due to the nature of the radio network, ie low signal strength, nature of your surroundings, or even network maintainaince and no mobile company will guarantee you coverage indoors. For all you know they could be trying to install a mast next door to you but someone put in an objection so it's on hold.

That said many people seem to be cancelling contracts through Three's goodwill as they are removing coverage Orange coverage. Give them a call, tell them you want to cancel and see what they say. Don't ask about the signal say it's been going on for a few weeks and you want to cancel.

r18rws

three let me out of a 2 year deal - was about 3 or 4 months in for the signal issue. Very helpful and was suprised they were so good as not all networks are that helpful.

wayneyorks

I have been with 3 since july payed a little more than normally would at £30 a month plus £29 to get iphone 3gs. I have been up until this week impressed. Last thursday for no reason i could figure i could no longer get any signal in my house, outside was fine. I left it a day before calling customer services, needless to say the lady said that coverage in the area was fine (I had already checked the coverage on the website same as what she did) she said the tech dept would call me within 72 hours. On the monday they did offered me three things as the problem was due to them removing the 2g signal (which i obviously get in my house) and running off 3g (which i do not) I could reduce how much I was paying, switch to 3 payg or cancel the contract and they would waive the cancellation charge as a gesture. Very good of them i thought. I said i would call back the next day once i'd considered the options.
On calling them back couldn't get put through to that dept and had to wait another 72 hours to hear from them.
Brings me today where I receive a call I am retold the three options and I choose the cancellation. I am then informed that I would have to return the phone for the cancellation to go ahead. I was told if I could provide a receipt then I would be refunded the £29 I paid for the phone. On completing the phone call where I recieved my pac code and details on sending the phone back I thought about this a bit and was confused as to why I should have to return the phone wanting to know where I stand.
I've called them twice more and had two foreign customer service people patronise me and avoid answering my questions the main one being 'where in the literature does it state that I have to return my handset if you can no longer provide the service I originally signed up for'.
So my questions are if anyone can help:
If they are waiving a cancellation fee then does that not include the cost of the phone? (if I had to pay it i would keep the phone!!!)

Where in the literature does it state this to be the case?

If I have to return the phone should I not be entitled to some partial refund of my previous monthly charges which were paying towards paying off the phone, as you can get the same call plan for at least £10 a month cheaper on other phones?

Also they said I would not be charged from last friday when I first complained to the cancellation as they would remove the £30 line rental for this period when I do not have full service, if the £30 is purely line rental then surely the phone is already mine?

If their service they are providing has changed are they not in breach of contract as they cannot provide what I initially paid for?

Who can I talk to to help resolve this as it is impossible to talk to anyone other than Indian callcentres with 3 and they refuse to give straight informative answers?

Any help would be appreciated, I had no problem with returning the phone but the fact I wasn't originally told when I asked what the offer of cancelling would involve, the shoddy ignorant customer service I have been recieving and just the amount of time I had to consider it, it now seems slightly wrong and becoming a matter of principle.