Nationwide To Launch 3-Year 4.5% Bond

D1zzy

C_Mababejive wrote: »

When you visit your local branch on Monday can you ask them why they dont allow transfers in from existing NW isa's please?

'cos "computer say no"

amcluesent

Why make you go into the branch? Presumably to put off peeps who are interweb savvy! Epic Fail.

le_loup

All except e-ISAs are set up by staff in the branch. Seems a reasonable idea because it gets done THAT DAY and any problems are resolved with the customer at the time. However, there is a branch right near me so maybe I'm biased!

alanq

A couple of years ago I left in branch an application for rollover of a bond. I was told to expect a certificate in two weeks. Over two weeks later nothing received I returned to branch. Receptionist hunted around and found application still waiting to be processed and said it would be attended to straight away. One week later returned to branch. Application still waiting. Informed that I shouldn't have be told it would be processed straight away. The application had not been overlooked just staff had been very busy and it was in a pile waiting to be processed. (This may have been partly a result of the shambles of the take-over of Portman). I received the certificate within a week of that visit.

Same day? It was only just within 1 month. This is one of the reasons I have far less with Nationwide now than I used to.

le_loup

alanq wrote: »

Same day? It was only just within 1 month. This is one of the reasons I have far less with Nationwide now than I used to.

Never had it any different, always same day. Maybe it varies with branches although I have used four branches over the years with the same, same day approach.

lippy1923

alanq wrote: »

A couple of years ago I left in branch an application for rollover of a bond. I was told to expect a certificate in two weeks. Over two weeks later nothing received I returned to branch. Receptionist hunted around and found application still waiting to be processed and said it would be attended to straight away. One week later returned to branch. Application still waiting. Informed that I shouldn't have be told it would be processed straight away. The application had not been overlooked just staff had been very busy and it was in a pile waiting to be processed. (This may have been partly a result of the shambles of the take-over of Portman). I received the certificate within a week of that visit.

Same day? It was only just within 1 month. This is one of the reasons I have far less with Nationwide now than I used to.

I bet they backdated it for you tho didnt they? As long as its done who cares when you get a certificate. All you can do with it is put it away in a file somewhere and you only need it as the end of maturity if you want to withdraw. I agree the person who said it would be delt with straight away was prob just fobbing you off, but if you made sure you got a recepit when you left your application, then it shouldnt matter.
Portman takeover was a shambles! the staff were left to learn new systems and deal with millions of difficult customers with no training so no wonder they were taking in lots of applications lol.

iltisman

amcluesent wrote: »

Why make you go into the branch? Presumably to put off peeps who are interweb savvy! Epic Fail.

To try and flog you other products that make more money for NW.
The limit of £5000 puts me off .

alanq

lippy1923 wrote: »

I bet they backdated it for you tho didnt they? As long as its done who cares when you get a certificate.

Yes it was backdated. If you were told that a certificate for a substantial sum of money would be posted to you in two weeks would you wait months before enquiring whether it had been sent and lost in the post?

le_loup

iltisman wrote: »

To try and flog you other products that make more money for NW.
The limit of £5000 puts me off .

Wrong. Never had that when opening an ISA or FR saving account.

amcluesent

Put in a few quid today, no 'hard sell' in the branch but that was 'cos noone was free and I just filled out the form myself