Asos £10 off and free delivery

RosieWoo

tjackson wrote: »

yep id say thats a ful refund lol they are not going to refund you the voucher too :rotfl::rotfl::rotfl::rotfl:

Mine also says "Partial refund"

lalamb

tjackson wrote: »

yep id say thats a ful refund lol they are not going to refund you the voucher too :rotfl::rotfl::rotfl::rotfl:

Can you imagine if they did! :eek: I would be more than happy for them to return my orders to their warehouse! lol

lalamb

RosieWoo wrote: »

Mine also says "Partial refund"

I would complain and ask why they haven't given you a full refund then!

poppie123

Oh dear :doh:

Well i manged to find a number for Hermes so i thought i would give them a call.
Basically i gave him my tracking number and he said he didn't know what Missing pre-advice meant but that pre-advice just basically meant there was an order to be collected (or something like that)

However as nice as the gentleman was he went on to say that i should contact Asos (which i wont be doing) and ask them what it meant but more importantly
Asos also has it written in their contract that Hermes are not to be contacted by any of their customers. :eek: Oh!!

RosieWoo

Just had my 3rd order delivered from the lovely Hermes lady!

2 x S+G Clean Girls..again in a MAHOOOOOSIVE box

Damzel_In_Distress

Well ive just finally been able to track the one order theyve sent via hermes and mine says 'missing pre order' too :undecided

Ive emailed asos via there private messaging on facebook because they always reply to me within 15 minutes and are usually very helpful so hopefully they will be able to tell me what it means and if i will be getting that order or not - Ive ordered absolutely loads from them in the past month and i mean loads and out of about 18 parcels (all paid full price for) ive had two that never arrived which was sorted with them,however ill be really peeved if they dont send this one and claim it was 'returned' after all the money ive spent there in the past 4 weeks!

Freds_Mom

Thought i'd just let you know I have 3 orders for which the dispatch email said the order was on its way (didn't stipulate who with so presumably Hermes). My other 2 order dispatch emails says they are with Royal Mail.

When i look at my account the ones with Hermes can be tracked.

I click onto one of them and get this message:

Date Time Status 24/11/2010 11:22 Order Generated 24/11/2010 10:01 Hub Trailer Via Sorter 24/11/2010 10:00 Missing Pre-Advice

However, I have had a Hermes "sorry we missed you" card stating they would attempt to redeliver tomorrow. No Hermes delivery driver phone number had been included on the card so I called 0871 246 1583 (number i found on the Tinternet). The guy at Hermes said it was for 3 ASOS parcels. I was expecting 3 to be delivered by Hermes and 2 by RM.

I did ask them for a contact number for my local delivery person but they wouldnt give it to me so I asked them to contact the delivery person and ask them to contact me as I work and will not be in during normal working hours to take the parcel.

So i can only presume that even though I get the tracking message saying pre advice missing on one of my tracking items that Hermes have actually got it ?

Guess I will find out tomorrow !

Hope everyone else gets theirs too

And thanks to the OP.

bright_side

Received one of my orders today - fingers crossed the others will follow!

Damzel_In_Distress

Asos just PM'd me back and said that 'missing pre order' is to do with hermes and not themselves but that my item was 'definitely successful and is defintely on the way to you' - So thats taken a little bit of weight off my mind

tywysoges_2

contacted customer services with regards to returned orders (that I did not receive or return) and received the following response:


"Thanks for getting in touch with us.

Unfortunately, our returns team have issued you with a refund for your returned order in error.

As we've already refunded your money and your card issuer has accepted it, we are unable to now issue you with a replacement.

If you still want the items and they're still available, please order them through the website as normal, as I can't take your order directly via email for security reasons. An easy way to do this is to log in to your account, view the original order, and then add the items you want back into your shopping bag.

I hope I've answered your question, but if there’s anything else you’d like to know, please don’t hesitate to contact me.

All the best,"


oh well, worth a try