Laptop problem

bargainboy

moob wrote:

If I got a second hand pc/laptop, I'd format it.

I agree next time i get a 2nd hand pc this will happen as soon as i find out how to do it which is the reason I never done it with this one. I am buying my sisters PC from her for my daughter so I will be back on here hopefully getting guidence from the many knowledgeable folk on here to get it up and running. the techie thread is ace and i have only just discovered it so i will be using it to the maximum potential

Alfonso_Skinarelli

Hi BB, sorry for the wait.

Have you got the AVG results?

bargainboy

here you go the AVG results

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AVG Anti-Spyware - Scan Report

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+ Created at: 10:26:10 AM 10/22/2006

+ Scan result:



C:\Documents and Settings\New User 1\Cookies\new user [email]1@ehg-mgnlimited.hitbox[2].txt[/email] -> TrackingCookie.Hitbox : No action taken.
C:\Documents and Settings\New User 1\Cookies\new user [email]1@hitbox[2].txt[/email] -> TrackingCookie.Hitbox : No action taken.


::Report end

Alfonso_Skinarelli

It looks like those files you couldn't find have already been dealt with by Norton as they're not running now and DrWeb didn't detect them.

How's the machine running?

Can you access your registry editor now? (Start > Run and type regedit)

bargainboy

machine seems to be good running alot faster now. I can now access the registry editor but dont know why i want to ( not a whizz as you probably already guessed )
Still getting the windows photogallery message though do not no what that is but i clicked on somthing earlier and it done the same so im guessing i need a cd that either i dont have or dont know what it is.
Do i need to hide the files i unhid earlier in the process so I dont accidently delete something?
Do I need to reinstall Nortons?
what about the programmes that I downloaded with your links do I keep them or uninstall them?
Sorry for the questions but I have not got a clue whaere I go from here.

Alfonso_Skinarelli

Do i need to hide the files i unhid earlier in the process so I dont accidently delete something?

Yep, see below.

Do I need to reinstall Nortons?

As it happens, there's absolutely no sign of Norton in your log to be honest. If you still have an up to date license for the program then yes, reinstall it. If not, have a look at the tutorial I've linked to down below. You'll find both free and paid for anti-virus recommendations there.

what about the programmes that I downloaded with your links do I keep them or uninstall them?

I'd keep DrWeb and AVG Anti-Spyware. Both are good security programs. Anything else you can delete.

With regards the photogallery prompt, can you post the exact message you get so that folk here can help you further. Malware is my thing and I'm sticking to it.



Everything appears to be in order so I guess we can wrap things up for the time being.

Just give me a shout if the problems return.

In the meantime, please follow these simple steps to keep yourself safe and secure in the future.

Re-Hide your System Files

Please rehide your hidden system files and folders by reversing the steps here.


Keep Sun Java Updated

There are numerous infections which take advantage of exploits present in older Sun Java installations. Ensure you are running the latest version by reading this.


Disable and Re-enable System Restore to Flush Infected Restore Points

Disable and re-enable System Restore to ensure there are no infected files found in your restore points.

Click Start > Right click My Computer> Properties> System Restore and place a check next to the "Turn off System Restore" box.

Restart the machine to flush the restore points and then re-enable System Restore by removing the check from the "Turn off System Restore" box.

Then go to Start> All Programs> Accessories> System Tools> System Restore and create a new Restore Point.


Protect Yourself in the Future!!

Click on the following tutorial and follow each step listed there:

How can I protect myself on the Internet?


And finally...Fancy joining the crusade against malware??

Click here for details on where to get free anti-malware training!!


Safe Surfing


AS

bargainboy

Here is what happens on start up regarding the photogallery.

in a box in the midle of the screen I get this,

Please wait while windows configures photogallery.

I press cancel and it does this 3 times before going away altogether.

if I let it run it then gives me this message

The feature you are trying to use is on a CD-ROM or other removable disk that is not availible.
Insert the 'PhotoGallery' disk and click OK.

When I press ok it then stops responding and if I press cancel i get,

Error 1706.No valid source could be found for the product PhotoGallery. The Windows Installer cannot continue.

so I have to press ok then it goes through the system again unless i press the cancel button 3 times as above.


As for the rest of Thank you very much I cannot tell you how grateful I am for this and I am now going try and learn how to do some of this stuff that you have shown me :T

Browntoa

see if phtogallery is under control panel...add/remove programs

removing it should cure that message if you don't have the disks

bargainboy

sorry it is not in the add/remove files programmes and i cant find it when i do a search on the Pc for it

Browntoa

it may be under "Start" then "All Programs" then the bit for that program normally has an uninstall

or else you use windows explorer to navigate to My Programs then look for the directory where it is installed and see if there is an uninstall file