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Item arrived damaged - what to do?
Comments
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Ah, I didn't know Ebay will read the dispute. I was rather impressed at them "having spoken to Ebay" which sounds rather dubious to me. I want to be reasonable about it, and would have settled for a partial refund if I did not feel that their attitude was pushing me to make a claim. As it is, if he offers £20, which is near half, I may take that, but then undecided on whether to neg or neutral. What a palaver!'We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. '
-- T. S. Eliot0 -
eBay will insist on a return for full refund though, so if seller is unco-operative that is how it usually will end. The good news is you will get your full £44 back, the bad news is also you will be responsible for return postage unless you take it to a small claims court case, which may or may not force the seller to adhere to their legal responsibilities in that respect."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Hummm. They now say:
"hi based upon ebay seller regulations we have concluded our agreement as
[name omitted], and will offer £17.00 with reasonable feedback
and close any case between both parties this is our final offer, prior to
you escalating a claim. "
No idea what seller regulations they might be referring to, and am slightly disconcerted about their request for "reasonable feedback" after this - seems they know full well a neg is likely coming.'We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. '
-- T. S. Eliot0 -
You are being led up the garden path. Escalate immediately and now insist on a full refund.
Once this is all over, and only then, leave a nice juicy neg for them.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Yes, I think it is a bit of a pee-take. They have already left me a positive. I would not even have negged for the damaged cage, as things like this sometimes happen, it's their attempted resolution of it which has rather irked me. I can't see an option to immediately escalate, as it seems I have to wait ten days for the option to appear on Ebay?'We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. '
-- T. S. Eliot0 -
You are being led up the garden path. Escalate immediately and now insist on a full refund.
Once this is all over, and only then, leave a nice juicy neg for them.
Wait before escalating the seller is negotiating. Instead of escalating ask for a full immediate refund.
On second thoughts I seen your last post - on ebay I think you need to wait 10 days so no hurry.0 -
They know exactly what they are doing. They are simply trying to minimise their losses at your expense, using your apparent lack of knowledge of the system (that's not a criticism, as you don't usually find out how things work until you use them).
So, stick to your guns and insist on a full refund. You'll probably have to swallow the return postage though - hope it's not too expensive.If you lend someone a tenner and never see them again, it was probably worth it.0 -
They will not get away with that, eBay will class that as feedback extortion, and you should report it as such.Hummm. They now say:
"hi based upon ebay seller regulations we have concluded our agreement as
[name omitted], and will offer £17.00 with reasonable feedback
and close any case between both parties this is our final offer, prior to
you escalating a claim. "
No idea what seller regulations they might be referring to, and am slightly disconcerted about their request for "reasonable feedback" after this - seems they know full well a neg is likely coming.
Accounts have been closed for less."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
I was slightly perturbed by the request for feedback. Any refund should not be conditional on what the other party may or may not say. Is that something to report independently of the dispute? Thanks for clarifying that, as it's tipped the scales in favour of demanding a full refund.
Cheers MrBadExample. I didn't really know what to do until this happened, but I like to think I'm no pushover either. Been good to find out more on here.'We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. '
-- T. S. Eliot0 -
hope you do escalate
feedback extortion is just outrageous0
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