Won item yesterday, but it "must have been sold in the shop"

macfly

BigCraigJohn wrote: »

Neutral for me. They've been honest and decent about it. Keep it factual.

How do you know that?

amcluesent

I'd give them a neutral. Just last week I had to refund on Amazon when I found the CD case was empty It does happen if you have a lot of stock!

arriva

it must be the monday-grumpy lot... if today was Friday everybody would suggest that it was an honest mistake and not to leave a corrosive feedback.

this board is most ebay selleres so taking down the competition is also part of the plan..

by the way, if you leave a neg or a neutral you will get blocked by the seller (I would) so if you plan to get more bargains from them... forgive!

Meadows

davetrousers wrote: »

Hello all, I won an auction for a women's leather motorbike jacket yesterday for (imo) a good price. I paid straightaway (with paypal). Today I get an email saying:
"Hi, we've had to issue you a complete refund for this item as for some reason
we no longer have the Jacket in Stock. One of the sales people must have
sold it in the shop & forgotten to adjust the Ebay stock.Please accept our
apologise." OK !!!!!! happens, but I was pleased to have won this auction for a good price. Should I give them a negative?

Neutral or Negative depending on how you feel, they are either selling in the shop or on eBay but should not have it for sale in both places at the same time :mad:

kalaika

If it had been a personal seller who started the auction at 99p then I'd definately assume they wanted more money so I would give a neg (as I have done in the past - I won a bike for a very low price, but it was magically 'stolen' the moment the auction ended. I was refunded, but he still got a neg.)

However, if your seller is a genuine business, I'd probably give them the benefit of the doubt on it being a genuine mistake. But I would leave a neutral to put it on record what happened.

maggie111

arriva wrote: »

it must be the monday-grumpy lot... if today was Friday everybody would suggest that it was an honest mistake and not to leave a corrosive feedback.

this board is most ebay selleres so taking down the competition is also part of the plan..

by the way, if you leave a neg or a neutral you will get blocked by the seller (I would) so if you plan to get more bargains from them... forgive!

You'd have to be quite a grumpy seller to be upset with a neutral if you made an error - especially if all you did to recompense the buyer was refund and not even offer something for their next purchase!

I don't know what problems a neutral might cause for a seller, but it really should be "lesson learnt".

BigCraigJohn

:j

macfly wrote: »

How do you know that?

I don't but then again I don't know otherwise.

It's when it takes them 3 weeks to tell me it's out of stock I'd be really annoyed, the fact that they got in touch almost instantly makes me think it's honest.

terra_ferma

olias wrote: »

Most items like this that I have seen have a note on the listing stating, 'this item is available for sale in other locations and may be removed.........' etc. Did this listing state that? At least then you would have known there was a risk of not getting the item. Though having said that, I often think that sellers put this on their listing as a get out clause if they do not get the price they were wanting (cynic... me?)

Olias

This would be a BIT FAT NEG, in my book.
If they do they won't last long with all the neg fb if someone buys before they pull it out.
Either you sell on ebay, or in your shop.

thepedestrian

davetrousers wrote: »

Hello all, I won an auction for a women's leather motorbike jacket yesterday for (imo) a good price. I paid straightaway (with paypal). Today I get an email saying:

"Hi, we've had to issue you a complete refund for this item as for some reason
we no longer have the Jacket in Stock. One of the sales people must have
sold it in the shop & forgotten to adjust the Ebay stock.Please accept our
apologise."

OK !!!!!! happens, but I was pleased to have won this auction for a good price. Should I give them a negative?

Ive just done the same thing ( sold something BIN - then I couldn`t come up with the item - Ebay charged me nearly £20 FVF , buyer gave me a neg as well - just been on the chat line with Ebay 2 mins ago and theyv`e refunded me the FVF - result !! ) :beer:

only fly in the ointment is that they`d allready taken the money automatically a couple of days ago - so they have credited me with it within Ebay - my account reads - ( minus £19.56 )

- since that `s my buying account and I have only used it to sell a couple of things in 5 years - that credit is going to last me a long long long time ! :cool:

terra_ferma

thepedestrian wrote: »

Ive just done the same thing ( sold something BIN - then I couldn`t come up with the item - Ebay charged me nearly £20 FVF , buyer gave me a neg as well - just been on the chat line with Ebay 2 mins ago and theyv`e refunded me the FVF - result !! ) :beer:

only fly in the ointment is that they`d allready taken the money automatically a couple of days ago - so they have credited me with it within Ebay - my account reads - ( minus £19.56 )

- since that `s my buying account and I have only used it to sell a couple of things in 5 years - that credit is going to last me a long long long time ! :cool:

Well done
PP/Eb work in mysterious ways, and many don't...
I would have not thought you'd be able to get your FVF back unless the buyer agrees e mutual cancellation...