Debenhams orders - how long will it take to arrive?

anteater99

Is there anywhere on their website that you can see what you've ordered?

raphanius

still no parcel after three phone calls, yesterday they told me someone would track my parcel and call me back. today i'm told its an inbound only call centre. no update on hermes tracking. debs tell me to call back thurs if no parcel. i asked for a cancellation and refund on my order. they refused saying i had to wait 3 working days from parcel misdirection making that thurs. i am so fed up of debenhams shoddy service i just want a refund now and get my stuff somewhere else but i cant do that until ive had a refund.

scottishgirl87

raphanius wrote: »

still no parcel after three phone calls, yesterday they told me someone would track my parcel and call me back. today i'm told its an inbound only call centre. no update on hermes tracking. debs tell me to call back thurs if no parcel. i asked for a cancellation and refund on my order. they refused saying i had to wait 3 working days from parcel misdirection making that thurs. i am so fed up of debenhams shoddy service i just want a refund now and get my stuff somewhere else but i cant do that until ive had a refund.

I've sent an email about my order but no reply as yet. Still no update on Hermes either :mad:

scottishgirl87

Grrr, rather unhappy with Debenham's :mad: Despite waiting 2 weeks and several emails back and forward to Customer Services I finally phoned them today and all they're doing is giving me a refund :mad: I don't want a refund I want the things I ordered at the discounted price I ordered at :mad:

So now I have to find wrapping paper elsewhere and there's no way I'll get 2 rolls of 8m wrapping paper for £3.50, not to mention the fact I've also bought both gift bags and tags which match the bloody wrapping paper I ordered :mad: Ugh!