Debenhams orders - how long will it take to arrive?

scottishgirl87

Such a strange system that Debenhams use!

Ordered on the 16th - 2 packs of gift tags, 2 rolls of wrapping paper and a bottle of perfume. Received the gift tags by courier on Thursday, the perfume (which was the most expensive item) through regular post yesterday and still waiting on the 2 rolls of wrapping paper from a courier.

I understand the wrapping paper as it's an odd shape to post but they could have easily put the gift tags in with the perfume! They've probably spent more on posting these all separately then I actually spent on my order!

raphanius

i'm having probs with debenhams / hermes - i ordered on 16th nov and despatch was 18th nov. just phoned debs cos my parcel was sent to wrong depot and has been stuck there for two days. debs cs pathetic, put on hold twice and told theres nothing they can do...have to ring back after 5 working days....call back on wednesday if parcel not arrived. strangely i have had a laredoute order via hermes sent back by the courier aswell. i am thoroughly dissapointed by debs cs, could hardly hear man on phone and his attitude was as though he doesnt care. just another call centre. told him if i dont get a resolution on wednesday i will cancel my order as it is a present for someone.

Gabesmum

I'm also having problems with Debenhams / Hermes but slightly different. Two parcels were sent out and received fine. The third parcel (which should have contained 7 items) turned up on Friday taped up with parcel tape and only containing one item. I didn't sign for the parcel as I wouldn't have accepted it like that. I rang CS, they told me the items were probably in another parcel and had been forgotten by the courier and to ring back on Friday if I haven't received them. My e-mail shows the same parcel number and shows all the items having been signed for. The invoice inside also shows all seven items. I queried why I had to wait another 7 days and was told because they might take a couple of days to get to you. I'm still not sure why that means I have to wait a full week to ring them back them instead of 2-3 days.

Red_Cat

Red_Cat wrote: »

I found that an order I placed for home delivery arrived yesterday (Friday), but another I placed on Tuesday for store collection has only had an order confirmation and nothing else since.

I still haven't had any further e-mails for my second order.

Tried rining the helpline they said it was out for delivery, tried ringing the store and just got an answer machine.

Not good.

Siren1974

Oh don't start me on this one Placed an order last week for the kids laptop that was reduced. It took a couple of days for the depatch email to arrive with the tracking number. Tracking status said that the order would be arriving next day so waited in all day last Thursday only for no parcel to arrive. Checked my order status again before bed and that said it was left on my doorstep at 1.30pm. No it flaming wasn't!!!! Cue angry phonecalls last Friday to Debenhams. 17 minutes and three reps later I was told they wouldn't begin looking into until I had asked my neighbour if they had it. Of course they didn't, so rang them back later and the first person I spoke to just did a refund and reordered the item (why couldn't they do that first time?) So waiting on the replacement at the moment....

except yesterday, Sunday morning my parcel was delivered! What on earth are they playing at ?!?!?

hmd1987

I ordered on Wednesday (17th) for a tree to be delivered to my local store, said it would take 4 days, not had anything as yet - I wish they would hurry up!

scottishgirl87

I'm still waiting on the last part of my order and when I click on the (Hermes) tracking link on my email it says the following:

16/11/2010 18:39 Order Generated

:huh:

It's nearly been a week now Debenhams, I've ordered other stuff elsewhere after my order with you and have received them already!

hmd1987

I havent even got a tracking link in my email!

klolav

I ordered a few things, and most of it arrived quickly, within the week....apart from 2 items ordered that happened to be Oasis. The 1 item that wasn't Oasis arrived quickly the 2 that were had no tracking number and were logged as dispatched over a week ago. I chased up over the weekend and email stated that they have been dispatched and would be with me within 5 working days (is that 5 working days from date of dispatch which has already passed or from the email????), I presumed it was because it was coming from a different location!
Have to keep an eye on it though...

natnhay

I placed an order sunday and it arrived today (monday) super fast.