Debenhams orders - how long will it take to arrive?

misssport

I ordered Sunday evening, got despatch email this morning and shortly afterwards the parcel.

nonnatus

I ordered a cast iron casserole dish 12 days ago and still nothing! Phoned the customer services chap yesterday who told me i could expect to wait up to 28 days before they will even begin to investigate so fingers firmly crossed! They took my money the day they sent me the "It's been despatched" e-mail :cool:

x

Mothership

I placed an order and paid for it on the 27th October, received part of the order a few days later by post in a jiffy bag with no dispatch note, no emails , nothing, the other items have still not showed up. When I asked for a refund I was told to return the items that were not dispatched.
They are still investigating, unbelievable.
I sent them another email this morning, Going to phone them tomorrow.
REALLY fed up with them , this has put me off buying from them, appalling treatment to a regular customer.

savingmoney2011

snagglepuss16 wrote: »

i bought my things sunday night and i got my dispatch email today, but it keeps saying they cant find that number is anyone else having problems?
oh and one item the cheap straighteners is still processing!

If you get your dipatch email and you track the number, it normally won't say anything till many hours later.

That's what I've thought from having ordered from websites before who use Hermes as their tracking website.

shell2001

I ordered around 9.30 on Sunday morning and first part of order was delivered before 12 noon on Monday, rest of order came today:j

Purplebutterfly_2

snagglepuss16 wrote: »

i bought my things sunday night and i got my dispatch email today, but it keeps saying they cant find that number is anyone else having problems?
oh and one item the cheap straighteners is still processing!

If I click on the tracking number from my email, it can't find it, but if I type in the tracking number it finds it.

I ordered about 12.30 Saturday, it has just been delivered.:)

Still waiting on another 2 orders to be despatched, 1 order from Sunday morning and 1 from yesterday morning.

I usually find Debenhams quick, I have had orders delivered in less than 24 hours before.:T

gemmacarolyn

Ordered Sunday afternoon & just recieved most of my order. Really thrilled with what I got.....so thank you to the OP!

poshstock66

Got mine today - ordered sunday

skibster

gemmacarolyn wrote: »

Ordered Sunday afternoon & just recieved most of my order. Really thrilled with what I got.....so thank you to the OP!

For those that ordered Sunday and got it today, did your tracking info say it was out for delivery? I got my dispatch email this morning, and on tracking with Hermes it says "order generated" last night. Is it likely to come today? Trying to decide if I can soak in the bath when I finish the housework and don't want to if it's likely the delivery will pop up while I'm luxuriating, lol.

Purplebutterfly_2

skibster wrote: »

For those that ordered Sunday and got it today, did your tracking info say it was out for delivery? I got my dispatch email this morning, and on tracking with Hermes it says "order generated" last night. Is it likely to come today? Trying to decide if I can soak in the bath when I finish the housework and don't want to if it's likely the delivery will pop up while I'm luxuriating, lol.

I would think it would be unlikely to come today.