Just a moan about feedback process

derbylady

frivolous_fay wrote:

I've only ever left one neg, and it was for this guy http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=stuartmandy

And no, his feedback wasn't that bad when I bought

Didn't get a neg back either!

What i want to know is why people were still trading with this idiot when they could see all those negs they r spaced out a little :eek: :eek: :eek: :eek:

frivolous_fay

derbylady wrote:

What i want to know is why people were still trading with this idiot when they could see all those negs they r spaced out a little :eek: :eek: :eek: :eek:

Like I said, when I bought, he hardly had any. And he was a powerseller, doing quite a lot of business.

bella4uk

I know I sell good stuff and post within 2 days so I have not the slightest worry that somebody is going to neg me, I leave my feedback for them just as I am about to post.....Feedback score 970 at 100%....and yes I have neg'd if they haven't paid...and have neutralled people who I have bought from and took an eterninty to send....
So as I say i feedback first but there is a very high percentage of buyers who never return the favour.... it works both ways

frivolous_fay

bella4uk wrote:

I know I sell good stuff and post within 2 days so I have not the slightest worry that somebody is going to neg me, I leave my feedback for them just as I am about to post

You have good faith in your product and your customers, but I hope none of your items go missing in the mail... or get broken... and your buyer negs you before trying to sort things out.

If they do, you'll see what we're talking about.

Hintza

Bella your approach works for 99.9% of your buyers but you will eventually get one that will spoil your faith in people. In my early days I did it too. and learned the hard way.

bella4uk

frivolous_fay wrote:

You have good faith in your product and your customers, but I hope none of your items go missing in the mail... or get broken... and your buyer negs you before trying to sort things out.

If they do, you'll see what we're talking about.

I have had at least half a dozen things go missing....I've made mistakes and rectified them promptly, this has proved costly to me...
The very fact that I leave feedback first seems to make customers happy, If, in the future, I do get an odd neg, people will be able to see that is not the norm.
It's just my preference to do this.....Ebay does say that the buyer should leave feedback first though, so really no-one can complain. I would state in my listing that appropriate feedback will be left after feedback received and please contact me first before leaving anything other than positive so I can have the chance to resolve the matter.

frivolous_fay

bella4uk wrote:

I have had at least half a dozen things go missing....I've made mistakes and rectified them promptly, this has proved costly to me...

There are unreasonable buyers who don't give you the chance to do this before they neg. Hope it doesn't happen to you, but this thread shows a few people it HAS happened to, and it only takes once for you to be very much on your guard... especially if you had 100% up to that point.

Fair play to you anyway.

derbylady

frivolous_fay wrote:

Like I said, when I bought, he hardly had any. And he was a powerseller, doing quite a lot of business.

Sorry i didnt mean to offend, i hope i didnt xxxxxxxxxx

frivolous_fay

I've posted in ebay Q&A forum, nothing offends me, much

rls1973

hjb123 wrote:

Same with me. I dont leave feedback until the buyer has left it and is happy and then it gives me chance to iron out any problems first. Also I know the buyer has received the item and isnt going to pull any stunts

If I am the buyer then I will leave feedback once I have received the item.

yes i do exactly the same, when i first started out and was naive, i mistakenly left +feedback for someone straight away (i was the buyer in this case though!) and oooohhhhhh what a mistake, this seemed to set the seller off big time, they decided not to bother sending me the goods after all, when i complained about it they left me a neg! it seemed to be 'because they could'. so i got burnt there and now i only dare leave feedback after its been left for me, even though most people are ok.

edit to say: when i'm the buyer, i leave feedback as soon as i receive the parcel, even if they havent.