Citi card - opus card

rossocorsa

here's a better one! opus have issued MY CARD account in my wifes name as main holder AND increased the rate!! how good is that! I couldn't speak to Opus last week but Citi knew about it and said they couldn't do anything i needed to speak to opus which i haven't got around to. this is pretty shocking even given that my wife was a secondary card holder I'm not sure i'll actually be able to speak with opus as they seem to believe my wife is now the account holder (they even sent BOTH cards addressed to her not me!!)

Bishops_Finger

Different topic, but related to the Citi - Opus changeover. Having received our new Opus cards and PINs, I waited until the appointed date (yesterday - 21st November) and activated the card via the automated system on the phone number given on the new cards. I then used my card to make a purchase at the local supermarket with the supplied PIN. No problem so far.
However, I then tried to change my PIN to something more memorable at a nearby cash machine offering PIN services. The request was promptly refused due to the original PIN being input incorrectly - the same PIN which had worked fine in the supermarket minutes earlier! I tried again, ensuring that the original PIN was input correctly and got the same error. Ditto for my wife when she tried to change the PIN on her card.
Has anyone else come across this? I tried a couple of different cash machines, so doubt that the error is machine related. Could it be something to do with the recent card activation? Still, this doesn't really explain why my card worked in the supermarket.
I'm going to try changing the PIN again today at another cash machine. Fingers crossed!

Thanks,

Michael

Bishops_Finger

Managed to change my PIN at a Sainsburys ATM this lunchtime. Not sure why it didn't work at ASDA yesterday.

mario_bene

Very good start for Opus...... no card received for me or my wife, no contact through the contact center as lines go mute....

Very well done! going to cancel at the first opportunity.

dujiv3a

This handover is a farce.

I tried the number listed as a 24 hour service for lost or stolen cards on their website contact us page.

This is the same number as the customer service number which has an asterix that tells you -

Lines are open 8am - 9pm Monday to Friday, 9am - 5pm Saturday, 10am - 6pm Sunday. Daytime calls Monday to Friday from BT landlines to 0870 numbers will cost no more than 6p a minute plus an 8p connection fee. The price of calls through other phone companies and from mobile phones will be different. The call price we have quoted was correct in October 2010.

Not sure why there is a reference to 0870 numbers but leaving that aside it clearly isn't a 24 hour number since when you dial it out of hours as I did 30 mins ago and follow the instruction to press "#" to report your card lost or stolen Opus HANGS up.

Needless to say when I called the main Bank of Scotland credit card 24 hour lost or stolen number all they could do after keeping me on hold for over 10 mins was transfer me to an off shore Citi help desk who - guess what - could only give me the same BROKEN number.

What a farce.

Duncan

Hax

Well, my account is "closed", with a balance to pay off so I'm not getting a new card - fine by me. But, this means that I don't have a 16 digit account number - I have some wierd 19 digit number. Also means that I don't have an expiry date. So, I am unable to register to access my account online and, unless my first statement contains a "proper" account number, I'll be unable to make payments by any method other than phoning them up.

I tried calling this evening to talk about this, but kept getting disconnected. I then called the card activation number - surprise, surprise, they have enough staff to man that and answer the phone almost instantly. The lady I spoke to there put me through to the main CS team, with my call being answered within a couple of minutes. Was basically told that I had to wait for my first statement to arrive - it seems that they had little idea as to what is happening with my account or how to deal with it.

Anyway - anyone else wanting to talk to the CS team, it might be worthwhile calling the card activation number above and then getting them to transfer you to CS - no guarantee it'll work for you, but it did for me!

dujiv3a

This time I am calling during their supported business hours.

Take #1 - Dial 020 7871 0464

Voice message - Number currently out of service

Take #2 - Dial again a few minutes later

Voice message - [Eventually] A customer representative will be with you shortly or words to that effect ... followed by music then [10 secs later] ... disconnected

Just tried it again with same result.

Hax

Try their card activation number (020 7871 0465) - that "worked" for me - got answered quite quickly and then the lady I spoke to transferred me.

Flying-High_2

Has anyone had a Statement yet from Opus with the new details on to send payment? I've just received a statement from CITI with all the details as far as I've seen the same as before.

TIA

pen1

Flying-High wrote:

Has anyone had a Statement yet from Opus with the new details on to send payment? ....

Payment details are available on the Opus website:

http://www.opuscard.co.uk/offers-and-services/services/service.aspx?dsid=596