Sold an item on ebay that CLEARLY stated what it was, but....

JHExperience

I've sold an item on ebay, clearly stating that it was ONLY for the xbox 360 console.
I also put on that there would be no refunds for the wrong console (In the hopes that they would read it properly before purchasing).

However, someone has just paid £32.50 under the impression it was for the Playstation 3 console.
I've sent an ebay customer support ticket to ask what I should do, but figured I'd also ask for any advice here.

Am I legally required to give him a full refund? I have the Item to deliver, but of course she/he has no use for it.

Of course I'm aware that the moral thing to do is to refund, but I'm mainly thinking about the seller and paypal fees, which would add up to about £4 from this transaction.

Any advice would be great, thankyou.

McKneff

If they understand that they had misread the listing why not offer a refund minus any of your costs. Seems a fair way to do it if they have no use for it.

If I was the customer, I would accept that.

JHExperience

Yes I think I'll do that, but I'll also be depending on ebay to relist the item with the amount he bought, as It was BIN and he bought all of them that were remaining.

shellsuit

How can someone have been mixed up and thought they were getting something for an xbox 360 console when you were actually selling something for a PS3 console?

What did it say in your listing?

JHExperience

Hi Shellsuit, I'll copy and paste

"10,000 coins for Fifa 11 Ultimate Team on Xbox 360

Follow these steps once you've bought the item;
1. Pay
2. Put a bronze player up for auction for 10,000 BIN, 24 hours.
3. Send me a message on ebay with the name of the player + your team
4. I will buy the player via the web app, recording it for proof.


Thanks!


No refunds for wrong console"

shellsuit

JHExperience wrote: »

Hi Shellsuit, I'll copy and paste

"10,000 coins for Fifa 11 Ultimate Team on Xbox 360

Follow these steps once you've bought the item;
1. Pay
2. Put a bronze player up for auction for 10,000 BIN, 24 hours.
3. Send me a message on ebay with the name of the player + your team
4. I will buy the player via the web app, recording it for proof.


Thanks!


No refunds for wrong console"

Looks clear enough to me! I don't know how they could have got confused by that ~ I'd just send whatever it is you have to send, their mistake, their problem!

JHExperience

shellsuit wrote: »

Looks clear enough to me! I don't know how they could have got confused by that ~ I'd just send whatever it is you have to send, their mistake, their problem!

Thanks, but the problem is, i can't, the item depends on them having an xbox 360 console, with xbox live, fifa 11 and fifa 11 ultimate team. I have the items ready to deliver, but he has no way of receiving them, as it's not possible to trade across consoles.

shellsuit

JHExperience wrote: »

Thanks, but the problem is, i can't, the item depends on them having an xbox 360 console, with xbox live, fifa 11 and fifa 11 ultimate team. I have the items ready to deliver, but he has no way of receiving them, as it's not possible to trade across consoles.

I'm with you now ~ looks like you'll have to report as a non payer and relist then I'm afraid.

JHExperience

He's paid though

shellsuit

JHExperience wrote: »

He's paid though

Refund and relist then? Can you do a mutual cancellation for the listing where you both agree to close it?

JHExperience

The listing is already closed, as he bought the lot, I've never had to refund on ebay before so I'm a little bit confused haha