Just been cut by a knife in TK Maxx - What can I do ?

Teachertim

I've just been to TK Maxx, picked up a knife block from a shelf at the bottom and rested it on my knee to look at it. Unknown to me, there was a knife sticking out of the bottom of the box which has ripped by jeans and broken the skin. Told the manager of the store and he offered me £30 - the jeans cost £60. I refused his offer and told him I'd be taking the matter further. I am furious, he did not ask if I was ok or take any details, or offer me first aid. I'm most bothered about the jeans though.

Any ideas ? Is there legislation they have broken by have exposed knives in the store ?

Teachertim

Letter to the in the first instance.

themull1

Have you got photographic evidence? and was the knife block faulty, or designed like that?

Teachertim

Yes, have a photograph and the knives were loose in the box, hence they had come through it - it was a very battered box.

blue_haddock

Teachertim wrote: »

Yes, have a photograph and the knives were loose in the box, hence they had come through it - it was a very battered box.

Surely if the box was that battered you should have been very careful opening it?

hippyadam

Sounds like it was the sharpest knife in the box...

On a serious note, it's not like they have been wilfully negligent or reckless. Accidents happen.

Also if your not bothered about the £60 jeans why refuse the £30 refund?

themull1

How much do you want?

joeyboy

themull1 wrote: »

How much do you want?

I think he's after something reasonable, maybe £100k or so?

Teachertim

Joey - that sounds good ! I just want the correct money to replace the jeans. Surely this is fair ?

Googlewhacker

then write a letter requesting this.

themull1

Send it to their head office.