Talk Talk - ultimate complaints stage

duggo1

I'm at the end of my tether with talk talk. Been promised a call back from billings twice ("in 7-10 days") and finally been promised a credit note ("in 10-14 days"). Still no credit note, and no response to the complaint letter I sent on 24 Oct, which I also copied by e-mail to the watchdog/talk talk email address.

What do I do now? They don't call me back, and ignore letters and e-mails ......

This company is a disgrace - it's been a complete nightmare trying to close down my deceased fathers account (they left the phone line active for 5 weeks after I'd handed the keys back to the landlord)

Col7777

I've had lots of trouble with TalkTalk and finally left them, but if you write again send it vis a registered letter, they can't say they haven't received it then plus you have some sort of proof, also print out your email you sent along with the date etc also more proof.

TalkTalk

Hi duggo1,

I am sorry to hear about the problems you have been experiencing. You could also try registering on the TalkTalk Members Forum and creating a thread with details of your issue. We can then look into this for you via the forum.

Regards

Nathan

DVardysShadow

TalkTalk_Company_Representative wrote: »

Hi duggo1,

I am sorry to hear about the problems you have been experiencing. You could also try registering on the TalkTalk Members Forum and creating a thread with details of your issue. We can then look into this for you via the forum.

Regards

Nathan

Thanks for that. Are the forums open for Letters before Action and for court papers? - To what address should court papers for TalkTalk be served?

duggo1

I can't post on the talk talk forum as his account is closed. Did get a reply to my complaint letter - and emailed the extra info requested , only to be told I need to complain to tiscali?! I thought they didn't exist anymore!!! All my dads paperwork has talk talk all over it

TalkTalk

Hi duggo1,

There are details on the TalkTalk website in the code of practice which gives various information on the complaints process for ex-tiscali customers.

@ DVardysShadow, you would need to send any court papers to the TalkTalk legal team at the following address:

TalkTalk Group Legal
PO Box 360
Southampton
SO30 2LY

Regards

Nathan

duggo1

Well almost two weeks since my last complaint letter and no reply. Did have one garbled phone message left last Monday promising they would call back, and they haven't:mad:

Oh and still no credit note that I was promised a month or so ago.

anotherbaldrick

TalkTalk_Company_Representative wrote: »

Hi duggo1,

I am sorry to hear about the problems you have been experiencing. You could also try registering on the TalkTalk Members Forum and creating a thread with details of your issue. We can then look into this for you via the forum.

Regards

Nathan

What a load of old flannel Nathan !
Why did you not ask for his info direct to you so that you could sort out the matter personally and quickly ?
No wonder your mob are listed by Which magazine as second worst company in the UK for customer service.

dubh_linn

duggo1 wrote: »

I'm at the end of my tether with talk talk. Been promised a call back from billings twice ("in 7-10 days") and finally been promised a credit note ("in 10-14 days"). Still no credit note, and no response to the complaint letter I sent on 24 Oct, which I also copied by e-mail to the watchdog/talk talk email address.

What do I do now? They don't call me back, and ignore letters and e-mails ......

This company is a disgrace - it's been a complete nightmare trying to close down my deceased fathers account (they left the phone line active for 5 weeks after I'd handed the keys back to the landlord)

i have had a very similar experience over the last 6 weeks and i think the advice has to be DO NOT TAKE TALKTALK as your phone/broadband supplier.

Letters not answered , emails not answered, technical staff in india who can only do basic 'remote' fault finding, multiple calls over many weeks. I have now a promise from a TalkTalk mployee to try and refund loss of interenet connection and the cost of (futile) calls to teh technical 'help' line........we will have to wait and see whether i actually do get a refund but I don't feel optimistioc and foresee more calls in future.......

spike7451

A few years ago I worked in the second line tech support for a major competitor of Talk Talk's.A lot of these call centers are outsourced to other companies & do not have the facility to send/recieve E-Mails nor do they call out to customers. (My department was an exception as we had to call the customers to arrange engineer visits/follow up on troubleshooting ect.
In fact,a lot of the PC's are locked down in such a way as to make it impossible for the agent to take any notes on anything except official systems. (To stop people taking down customer details)
If this is the case with Talk Talk,don't hold your breath waiting on a call back!

duggo1

anotherbaldrick wrote: »

What a load of old flannel Nathan !
Why did you not ask for his info direct to you so that you could sort out the matter personally and quickly ?
No wonder your mob are listed by Which magazine as second worst company in the UK for customer service.

My thoughts exactly. On other parts of these forums the company reps offer to personally investigate.
And why promise a call back or a credit note if you aren't going to do it.