Npower Mess.

SwanJon

wittas76 wrote: »

Its more the fact that i was never once told that i would be going back to atlantic as if i had never been away and that i had not paid atlantic for the whole time

What is a fair answer then?
You left Atlantic, found the grass wasn't greener and want Atlantic to pay the penalty for your fickleness?

What was on the statements npower sent you in the 10 months? Did that not give you an idea £70 was unrealistic?

davidgmmafan

Atlantinc should be able to backdate any discounts and tariffs etc but it may not happen automatically (if for example you were on a tariff which is no longer available it definately won't happen without some prompting!). If you speak to them and this all checks out then ur stuck with it I'm afraid.

wittas76

I totally understand the fact i had consumption. But it would be nice to be told what is happening. Theres your money back and now you are back with atlantic because we completely lied to you in the first place. Sorry. That was all i got not that i am going back to original meter reading from day i left. I think that this point has been lost on here. In this day and age you have to sign for everything and agree to everything before it happens. If i can be put back to atlantic without signing a thing why dont npower sent them the £700 direct? and as said earlier the debt for usage is with npower so how can it be passed to atlantic no other company would take that kind of thing on.

SwanJon

wittas76 wrote: »

In this day and age you have to sign for everything and agree to everything before it happens.

From my experience, very few energy sales are now completed on paper forms - the vast majority are completed verbally. Think about switching sites too - you don't sign anything there.

wittas76 wrote: »

If i can be put back to atlantic without signing a thing why dont npower sent them the £700 direct? and as said earlier the debt for usage is with npower so how can it be passed to atlantic no other company would take that kind of thing on.

You told npower that if you had fully understood the tariff you wouldn't have agreed to the contract.
npower (very generously) agreed to nullify the contract. No contract, no charges for usage, no charges for usage, no debt.
As such Atlantic have been supplying you all along and have a right to charge you their prices for what you have used.
The money you gave to npower before you changed your mind is nothing to do with Atlantic.
The charges that Atlantic are making are nothing to do with npower.

This is all down to you.
You chose to go to npower. .
You chose to try (successfully) to argue the contract was invalid.
You now need to pay for what you used.

grahamc2003

wittas76 wrote: »

I totally understand the fact i had consumption. But it would be nice to be told what is happening. Theres your money back and now you are back with atlantic because we completely lied to you in the first place. Sorry. That was all i got not that i am going back to original meter reading from day i left. I think that this point has been lost on here. In this day and age you have to sign for everything and agree to everything before it happens. If i can be put back to atlantic without signing a thing why dont npower sent them the £700 direct? and as said earlier the debt for usage is with npower so how can it be passed to atlantic no other company would take that kind of thing on.

You've hit the nail on the head when you say that today you have to sign for everything. Did you read all you signed?

I guesse not, because if you had, you would have read somehwere in there that this agreement supercedes anything you may have been told verbally. You must be incredibly naive if you think everything salemen say is the truth, the whole truth and nothing but the truth. You must be naive if, have been happy to pay a direct debit for £120pm or whatever, you simply think you can pay much less per month and still cover your actual bills.

(Mind you, I'm amazed at the importance just about everyone on these threads gives to the level of DD, which to me is pretty unimportant, the important factor being the price of the electricity, which many in these threads don't even seem to know, the total focus being on the dd only).

As things have turned out, I think you're very fortunate with the outcome. Yoiu must have complained to your switched supplier, and they seem to have remedied the situation without cost to you (from their pov, you may well now have to pay more for you recent usage than you would have had to had you not switched). I'm not really sure why you expect some sort of gold standard service from a supplier who has made nothing at all out of you, and yet you have put to much time and trouble.

I think legally, you'd have to prove some sort of major lying by the salesman, and not just the normal level of lying called salesmanship.

t0rt0ise

grahamc2003 wrote: »

(Mind you, I'm amazed at the importance just about everyone on these threads gives to the level of DD, which to me is pretty unimportant, the important factor being the price of the electricity, which many in these threads don't even seem to know, the total focus being on the dd only).

And I'm pretty amazed when I read about others who seem to have no imagination about how others live. Of course the level of the DD is important if you are on a low or lowish income. I've seen people here saying that it doesn't matter what you pay per month as you'll get it back in the end.. but some people don't have the money to give in the first place.

Sorry rant over.

mattcanary

Not much point paying a certain amount by DD when it doesnn't cover the cost of the power you're using though, is there?!

Electric is charged at pence per unit. Direct Debits are taken out of your bank account each month regardless of how electric you are using.

PNPSUKNET

not sure about the op, but you read on here people think they wont get billed if they dispute contracts...wrong someone has to pay for it

t0rt0ise

mattcanary wrote: »

Not much point paying a certain amount by DD when it doesnn't cover the cost of the power you're using though, is there?!

Of course not but that isn't what people complain about. People complain when the supplier puts the DD up to silly amounts especially when they are already in credit. It covers what they use plus some.

grahamc2003

t0rt0ise wrote: »

And I'm pretty amazed when I read about others who seem to have no imagination about how others live. Of course the level of the DD is important if you are on a low or lowish income. I've seen people here saying that it doesn't matter what you pay per month as you'll get it back in the end.. but some people don't have the money to give in the first place.

Sorry rant over.

Well, I would argue that the tighter the cash, the more important it is not to build up debt by having a dd which doesn't cover your usage. Eventually, that results in a much higher dd than it would otherwise be (to clear the debt).

Sales techniques seem to include an offer of a lower DD than currently being paid - but if the price per unit is higher, then eventually the dd will be higher - and that has worse effects the lower your disposable income. Such situations often result in a prepayment meter being installed, and that means an even higher tariff, and no cash to feed the meter then equals no electricity.

All I'm suggesting is if money is tight (or even if not), always ensure a dd pays for your usage over a year, and don't be attracted to a switch purely on a salesman promising a lower dd.