Npower Mess.

wittas76

I have been with atlantic for a few years for gas and electricity, no problems account running smoothly £120 for dual fuel and often in credit. Npower contacted me to take over gas and electric for £70, very cheap i thought so told the advisor that in the past i have been charged low but the actual bill is huge. no this wont happen so i told him the units i use as i dont want a big bill......... 10 months down the line I have a huge arrears so complain about being missold npower agree and decide that i can go back to atlantic and have my £700 back that i have paid. excellent i thought for once that a company had admitted they were wrong and sorted it all out. I now find out that i have £1200 arrears with atlantic as npower have handed me back as if i never left. this was never explained by phone, e mail or letter, nothing to sign and agree to, so they get away with everything and leave me out of pocket and now atlantic trying to claw there money back. npower dont want to know. All i can say is stay away from npower they really dont care how they get there business, and after all this they walk away as if nothing ever happened :mad::mad::mad::mad::mad:

Premier_2

You will be billed for your consumption as recorded by the meter at the appropriate rate for the tariff.

No one can over-ride that usually, except upon the written agreement from a director of the supplier (and I've never known that to happen)

Did you really expect to get £700 worth of free electric from a company that was also losing you as a customer??? :huh:
(actually it was a lot more - the £700 you paid plus the huge debt you had accumulated over that same period!)

nPower didn't get any business from you if they allowed you back to Atlantic as though the transfer had never happened

t0rt0ise

By the time you've paid to Atlantic the £700 that npower give you back, you'll owe £500. So how much did npower say you owed them? I don't suppose you are really much out of pocket, it just seems like it with the large sums being bandied about.

wittas76

Its more the fact that i was never once told that i would be going back to atlantic as if i had never been away and that i had not paid atlantic for the whole time. if you had the same problem with bt, you wouldnt expect to go to your new supplier then be told that you owed them for the 12 months you have been with somebody else.

Premier_2

wittas76 wrote: »

Its more the fact that i was never once told that i would be going back to atlantic as if i had never been away and that i had not paid atlantic for the whole time. if you had the same problem with bt, you wouldnt expect to go to your new supplier then be told that you owed them for the 12 months you have been with somebody else.

:huh:

So you did imagine they would just wipe out £1200 of consumption? :eek:

Welcome to the real world

I'm not sure BT would ever allow you back to previous supplier and give you back 10 months of charges for the 10 months they supplied you a service. (but I'm not sure - you can check with the bods on the telecoms board if you are interested)

In fact I think as they usually tie you in for 12 or 18 months, they will usually end up charging you for the 2 or 8 months they don't supply you too!

t0rt0ise

What BT would actually do is irrelevant. It's the principle being talked about. If a company transfers you back to the original company and pays you back all that you had paid, I think I would expect to pay that sum to the original company. I wouldn't expect to have ten months of energy for free... sadly.

wtk

wittas76 wrote: »

I have been with atlantic for a few years for gas and electricity, no problems account running smoothly £120 for dual fuel and often in credit. Npower contacted me to take over gas and electric for £70, very cheap i thought so told the advisor that in the past i have been charged low but the actual bill is huge. no this wont happen so i told him the units i use as i dont want a big bill......... 10 months down the line I have a huge arrears so complain about being missold npower agree and decide that i can go back to atlantic and have my £700 back that i have paid. excellent i thought for once that a company had admitted they were wrong and sorted it all out. I now find out that i have £1200 arrears with atlantic as npower have handed me back as if i never left. this was never explained by phone, e mail or letter, nothing to sign and agree to, so they get away with everything and leave me out of pocket and now atlantic trying to claw there money back. npower dont want to know. All i can say is stay away from npower they really dont care how they get there business, and after all this they walk away as if nothing ever happened :mad::mad::mad::mad::mad:

My dealings with Npower in previous years has been really bad. I was sent a summons for money I didnt owe them and it took months to resolve this problem..very stressful..lots of phonecalls etc etc. I felt they just didnt care..and I was well out of pocket. x

PNPSUKNET

so np is cheaper then really? Cant have a candle burn both ends and have it still left

dogshome

Hi wittas76 - As others have said, you haven't actually been lumbered with a debt, but are just being asked to pay for the power you've used.

You know what you were payng Atlantic, then got suckered by an offer from n'power that appeared to cut your D/Debit costs by 42%, but then having paid n'power £700 you ended up with a large debt with them - You were fortunate that n'power were willing to put their hand up to mis-selling, give you back your £700 and return you to Atlantic.

However, it's unlikely that Atlantics bill for this period with n'power, will be the same as though you had never left them - For a start, you were at the very least getting a D/Debit discount, but as you stopped their D/D's when going to n'power, they won't include D/D discount on this catch-up bill - If you want to poke n'power with a sharp stick, ask Atlantic what the cost of this catch-up bill would have been if you had stayed with them, then write a 'Complaint' letter to n'power claiming the cost of anything extra on the catch-up bill, and be prepared to go to the Ombudsman if they refuse.

The whole bottom line is to do your homework and put yourself in charge of your bills
Add up your ANNUAL gas & elect consumption figures in Kwh from your bills, or ask Atlantic for them for the whole year prior to your move to n'power
Armed with these visit some Switch sites to see who is really cheaper, then regularly record your meter readings.
With this under your belt you'll never fall for some smart ars*d salesmans spiel again

undaunted

You say you were with Atlantic at £120 p/m quite happily.

You also say the transfer lasted 10 months & you are being put back to were you were as if it had never occured. That means you would have otherwise paid Atlantic the same £1200 and will therefore have lost nothing.

If Npower refund your entire £700 they have gained nothing from your time with them. I'm surprised they were willing to do so rather than just try to offer you a payment plan for the arrears / "under sell" as they aren't normally the most reasoned of suppliers in my opinion.

PNPSUKNET

et is an et, once back npower havent billed you. Your complaint now lies with atlantic, they would bill you on the read you left them on.