Overclockers.co.uk Won't Return Postage

5UB

No point me helping with the replies here.

neilmcl

5UB wrote: »

Why not post the order number? I am staff at Overclockers UK and I was going to look into the order for him to find out what is happening.

And have you sought permission to post in an official capacity on this site?

wealdroam

5UB wrote: »

Why not post the order number? I am staff at Overclockers UK and I was going to look into the order for him to find out what is happening.

But anyone could make a post like that couldn't they?

With respect, why should anyone believe what you have written?

5UB

No point me helping with the replies here.

neilmcl

Well if you are indeed staff and you really can help, you have the OP's name (see post #1), can't you get the order details from that at work.

[Deleted User]

Received this today


Dear Sir,

I am sorry to hear of your complaint, however when an item is returned to us as faulty we cover the cost of returning the item back, which we have done as we have collected the item from you at our expence. We unfortunately cannot refund you for the original delivery of the item as it was delivered to you as described unfortunately the item went faulty after this time.

Sorry I cannot be of more help to you on this occasion.

Regards

Chris Montgomery

Returns Manager
Overclockers UK

neilmcl

Well the next step is up to how far you really want to take this. You could either chalk this up to experience and vote with your feet by never using them again or you can send a LBA before taking legal action for the recovery of the amount. I'd also contact Trading Standards if you haven't already done so.

[Deleted User]

I paid by credit card, so would it worth asking capital one to do something first?

Mark_Hewitt

RazWaz wrote: »

if you returned it under the DSR then you wouldn't get the postage back.

Completely wrong!

[Deleted User]

Can I ask for some better advice please??

Unsure what to do!