Overclockers.co.uk Won't Return Postage

neilmcl

[quote=[Deleted User];38132468]Yeah the fact is i've already asked for the postage back.

What statute do I need to give them to PROVE they have to give it back to me?[/QUOTE]Tell them under the Sale of Goods Act you are entitled to a full refund including all costs (eg postage) due to the item being faulty.

wealdroam

Read this about The Sale of Goods Act.

Read this about Distance Selling Regulations.
Page 35 of this document will tell you about other legislation.

bris

As the item was faulty you are entitled to all postage costs, even the cost for you to send it back.
It's overclockers though so you will have to do it the hard way. Like you I sent back a faulty product, they returned it saying it wan't faulty and even charged my card again for £20 to send it back to me. Also like you I spent thousands with them over the years but since then thay have not had another penny from me.

[Deleted User]

bris wrote: »

As the item was faulty you are entitled to all postage costs, even the cost for you to send it back.
It's overclockers though so you will have to do it the hard way. Like you I sent back a faulty product, they returned it saying it wan't faulty and even charged my card again for £20 to send it back to me. Also like you I spent thousands with them over the years but since then thay have not had another penny from me.

Would it be best to begin a Section 75 claim then, rather than deal with them direct??

As now i've made myself appear to be a !!!!!!, out of principle I doubt these guys are going to refund me.

bris

[quote=[Deleted User];38138664]Would it be best to begin a Section 75 claim then, rather than deal with them direct??

As now i've made myself appear to be a !!!!!!, out of principle I doubt these guys are going to refund me.[/QUOTE]
Never used a section 75 before m8 so can't really help you there.

Email them again and paste this into it,

If they are faulty
Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.

Ask them to also refund the reasonable return postage to you.
At this stage you only really have the threat of going to the trading standards for their breach of your rights, but this is sometimes enough for them to give in as they now see you know what your talking about.

5UB

No point me helping with the replies here.

neilmcl

5UB wrote: »

Post your order number here. I may be able to help you.

And who are you and how can you help?

derrick

[quote=[Deleted User];38132468]What statute do I need to give them to PROVE they have to give it back to me?[/QUOTE]


SoGA;-

[FONT=&quot]48A Introductory[/FONT]

[FONT=&quot](1) This section applies if--[/FONT]
[FONT=&quot](a) the buyer deals as consumer or, in Scotland, there is a consumer contract in which the buyer is a consumer, and[/FONT]
[FONT=&quot](b) the goods do not conform to the contract of sale at the time of delivery.[/FONT]

[FONT=&quot](2) If this section applies, the buyer has the right--[/FONT]
[FONT=&quot](a) under and in accordance with section 48B below, to require the seller to repair or replace the goods, or[/FONT]
[FONT=&quot](b) under and in accordance with section 48C below--[/FONT]
[FONT=&quot](i) to require the seller to reduce the purchase price of the goods to the buyer by an appropriate amount, or[/FONT]
[FONT=&quot](ii) to rescind the contract with regard to the goods in question.[/FONT]



[FONT=&quot]Part 5A
[/FONT][FONT=&quot]48B Repair or replacement of the goods[/FONT]

[FONT=&quot](1) If section 48A above applies, the buyer may require the seller--[/FONT]
[FONT=&quot](a) to repair the goods, or[/FONT]
[FONT=&quot](b) to replace the goods.[/FONT]

[FONT=&quot](2) If the buyer requires the seller to repair or replace the goods, the seller must--[/FONT]
[FONT=&quot](a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;[/FONT]
[FONT=&quot](b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).[/FONT]




[FONT=&quot].
[/FONT]

themull1

5UB wrote: »

Post your order number here. I may be able to help you. [/QUOTE


Don't post your order number.

SohoAnthem

I've returned things to Overclockers and had them refund the full cost and pay for the postage back, no hassle or anything.