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how do i take a reading from a 'dial' meter?
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I shall contact them today, thank you.0
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Npower have called to inform that they have now received the SECUS report, and it "doesn't help" my problem at all.
They advise that they will need to send out another SECUS engineer at another time, and that I will be called to make an appt.
I am not happy at taking another unpaid day of leave from work, this is affecting my wages and costing me too much.
I am also annoyed to have receibed a call from a meter reader on 14th, which is when they had arranged, and then cancelled an appt (both of which i have confirmation of in writing) to ask where I was as they had arrived at the appt and nobody at the property!).0 -
Still no update from them.
Really disappointed, but not really suprised.0 -
ex Southern metering.
In your photo you have off peak meter no.74671 and its time switch.
What meter no. do they give as main meter?
Once you know this then the hunt begins.
Somewhere this meter is going to be as you are on supply.
It could even be in your flat as this would be so if this was at one time a pre-payment or a key meter.0 -
Thanks for your response, Mastershot. I have been given the serial number of the "other" meter. It doesn't match to any serial number of any other device in the meter room. There is no device in my flat, I have checked.
I do understand it must be somewhere, nobody can tell me where. The dept at Npower tell me that they can send someone to trace it, I believe this means they will get someone from SeCUs to come and trace this. I am still awaiting SECUS to contact me to arrange a second appt as apparently their first visit and subsequent report were not considered sufficient by Npower.0 -
Completely and utterly fed up with this now.
I have been left a message to call one of the managers at the Exec Complaints dept as he has noticed how long this has been goign on and has now taken over the complaint. Fine, except his direct number rings out, and when it was eventually answered this morning, I was told he was off sick this week, and after checking my account, he had put a note that he was the only one to deal directly with, so noboday else can help. THat feeels like two steps back to me! I am supposed to be waiting for yet another appt to be made.0 -
Apparently, after a weeek of the only person dealing with the complaint being off, I have an appt booked for the meter reader to come to the building this evening and show me where the meter is. Hopefully this will go ok and be the end of the issue. I will then have accurate meter readings from each meter, and ask for an accurate bill to be produced, which can be paid as soon as i receive it in order that i can move to a less awful company! I can't wait!!0
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I love your optimism!0
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i've given up being frustrated by it, my frustration hasn't sped anything along, or made anyone at npower more competent or helpful, so why waste my frustration.0
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perhaps not letting myself get annoyed at the situation worked !
the guy turned up yesterday evening, and managed to trace the power to the meter, which is in a cellar below the building. he has now moved the meter to the same room as all the others.
i called to update npower, and keep them informed, and gave them the correct meter readings up to yday evening. the person dealing with the complaint has updated the account and asked for a new bill to be created with accurate readings, and had offered a credit on the account so long as i am happy to close the complaint and tell the ombudsman not to persue the issue.0
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