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how do i take a reading from a 'dial' meter?
Comments
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From what I understand from your previous posts the meter you know you have, the non working off peak, is the one they have been using to bill you?
The problem is that without finding the meter that is supplying you, what are they going to connect the replacement meter to? Also how do thay propose to bill you without any meter readings other than unchanged ones from a disconnected meter? This is all very strange. I would have a word with your landlord, maybe he even knows where your supply meter is.
Exchanging the meter does not resolve your problem which is finding how the flat is presently being supplied with electricity.
If you have to take unpaid leave and they fail to keep the appointment then you can ask for lost wages to be paid. If they refuse then the county court will probably order them to. Knowing npower they would pay up rather than go to court.0 -
DD: The off-peak meter is one of two meters they have been estimating readings for on my bills. I have no idea where the other one is, but Npower refuse to accept that there can be only one. They tell me that a meter reader has submitted readings for them both in the past, so i must have two.
I have checked with my landlord, who has no idea where it would be if not in the meter room, and also the maintenance team for the building, who tell me that all meters would be in the room.
Re: exchanging the meter, this is what i queried. How can there be any use in putting in a different meter instead of the off-peak one if that supply is not being used anyway? I asked the complaint lady this yesterday, but she seems adamant this is what they will do and that they will send a letter informing me of when this will occur.
What I need is a meter / supply trace for the property, which is what I was originally told this weeks' appt would be.
When I called after they failed to arrive, the complaints team told me the appt would only have been to read the meter anyway, even if they had arrived.
I feel more and more useless in trying to sort this situation out. And more and more concerned at how / if they will ever be able to sort out the bills. The complaints contact i spoke to yesterday told me once a new meter was fitted, the bills would be updated, but I asked how could they figure out an accurate detail as to how much electricity i have used if they are putting in a new meter which will start from zero?
She suggested that Npower would monitor the elec used on the new meter for a quarter, and then restrospectively estimate a more likely figure for usage, to date back to the date i opened the account. So it will still be based on estimation.
I therefore queried: 1) How they could still be telling me an actual reading had ever been taking from these "two meters", (they are now refusing to pay the last "missed appt charge" as they say there is a flow reading from the meter reader for that date, and therefore he must have shown up - this was for the missed appt in August, when I waited in all morning and did not let anyone into the property or the locked room)
and
2) How they would be able to do this when as soon as this is resolved I plan to change supplier to one who doesn't fail to listen / keep appointments.
She confrimed that if I changed supplier they woudl not be able to correct their previous bills.
So it looks liek i am stuck with them for the forseeable future. Great.0 -
....as they say there is a flow reading from the meter reader for that date, and therefore he must have shown up
Begs the question 'If he showed up what was the meter reading he took?'
Problem solved eh?0 -
Yep, I've asked this. They quote the "estimated" figure from the last estimated bill i received in response, and when i point this out, they aren't sure. When I ask for information / a contact for who supposedly came to property, I'm ,told they obviously can't give out that information.0
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they still don't even have any idea of when they can make a next appt for.
i've told them i will need plenty of notice, as i now have no leave left to take at work, so will have to make a special request to take some unpaid leave in the run-up to xmas, which isn't going to go down well with work :S0 -
piratefairy wrote: »Shocking. They haven't turned up to the appt which was scheduled between 8-1 today.
And nobody I've spoken to in the complaints
dept can advise what I should do next.
I'd make yet another complaint.
You can get £20 for a failure to turn up to an appointment - more if you push it. They've sent me £50 in the past"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
piratefairy wrote: »Nobody called today so I have just called my allocated advisor at Exec Complaints and asked if she has any further info, to which she has replied that they will need to reschedule the appt from yesterday before they can move on any further.
Also she said they are not happy that there is an off-peak meter which is not advancing, and that in situations where the meter is not advancing, they are within their rights to take the meter out, and will be doign a meter exchange so that there is just one single rate meter. I am reluctant to use up more leave (which will now be unpaid leave as my last day leave was used up yesterday when they failed to show up), but it doens't look as though I have a choice.
Does anyone know if I have a right to object to this change of meter? An off-peak meter may well suit any future tenants, so my Landlord may not wish for this to be changed?
I'd make a complaint if I were you.
They can and should obviously replace a meter if the current one is know to be faulty, but they should do so on a like for like basis, or at least on a basis appropriate to the tariff you are currently on"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
piratefairy wrote: »Yep, I've asked this. They quote the "estimated" figure from the last estimated bill i received in response, and when i point this out, they aren't sure. When I ask for information / a contact for who supposedly came to property, I'm ,told they obviously can't give out that information.
Just remind them of the existing complaint where the account is in dispute ... that they have already said they cannot resolve until they send an engineer out"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
piratefairy wrote: »they still don't even have any idea of when they can make a next appt for. ...
That sounds like the basis of a formal complaint to me"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
This is the Exec Complaints team who are telling me they have no idea when an appt will be made.
The whole experience with Npower has been a disappointment, I would never recommend them.
I am plannign to make a complaint to the Ombudsman, but I am aware I cannot officially do this until 8wks from the date of my complaint, and as this is a second complaint in Npowe'rs opinion, regardless of the fact that it is the same, unresolved issue, I cannot do this yet.0
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